Customer Service Representative/Parking Lot Attendant

Concord Parking; San Juan de Terranova; On-site; CAD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental and life insurance

Career advancement opportunities

Job summary

Concord Parking in St. John’s, Newfoundland and Labrador, operates across three parking sites within the Eastern Health Sciences Centre network. As a Customer Service Representative, you will assist drivers, guide traffic, and troubleshoot payment kiosks in an outdoor, on-site role.

Flexible, full-time 8-hour shifts between 07:00 and 23:30, including evenings and weekends, with an hourly rate of CA$16.60. Join a recognized Paladin Security group with opportunities for career growth and

Qualifications

• Experience in customer service or related roles.
• Strong verbal and written communication in English.
• Ability to travel between three local sites in St. John's.
• Comfort using basic computer systems and troubleshooting automated equipment.

Responsibilities

• Greet visitors and assist drivers with directions and questions.
• Direct traffic and manage flow during peak hours to reduce congestion.
• Maintain and troubleshoot payment equipment and signage.
• Patrol parking lots to ensure safety and compliance; issue notices when needed.
• Complete shift logs, payment summaries, and incident reports.

Skills

Customer service

Clear communication

Multisite travel

Kiosk operation

Tools

Payment kiosks

Job description

Full-time St John's, Newfoundland and Labrador On-site CA$16.60/hr

Overview

Navigating a busy healthcare facility can be stressful, and finding a place to park is often a visitor's very first experience upon arrival. As a Customer Service Representative with Concord Parking, you will play a crucial role in creating a positive, helpful environment for patients, visitors, and healthcare staff across three parking sites in the Eastern Health Sciences Centre network.

If you enjoy working outdoors, engaging directly with people, and resolving everyday technical or logistical challenges, this role offers a stable work environment with a recognized team. As part of our parent company, Paladin Security, we provide clear pathways for career growth and professional development.

What Success Looks Like

In this role, success means keeping parking operations running efficiently while delivering patient and professional service to every driver you meet. You will rotate between designated parking sites, ensuring motorists can easily park, pay, and find their way.

Day-to-Day Responsibilities

• Assisting Drivers: Greeting visitors, answering questions, giving clear directions, and helping users operate automated payment kiosks.
• Traffic Guidance: Managing vehicle flow during peak hours to prevent congestion and guide drivers to open spaces.
• Site Upkeep & Troubleshooting: Performing basic maintenance and routine troubleshooting on payment equipment, setting up signage, and keeping work areas clean.
• Lot Monitoring: Regularly patrolling lots to maintain safety, check for parking compliance, and issue notices when necessary.
• Reporting: Completing accurate shift logs, payment summaries, and incident reports.

Must-Have Qualifications

• Reliable personal transportation to travel between three local job sites in St. John's.
• Ability to stand, walk, and remain active outdoors in all weather conditions for extended periods.
• Strong verbal and written communication skills in English.
• A calm, empathetic, and professional approach when answering questions or resolving customer complaints.
• Comfort using basic computer systems and troubleshooting automated equipment.
• Willingness to complete a standard background check and employment verification.
• Flexibility to work full-time 8-hour shifts scheduled between 07:00 and 23:30, including evenings and weekends.

Nice-to-Have Qualifications

• At least 1 year of experience in customer service, retail, hospitality, or security.
• A valid Class 5 Driver's License with a clean driving record.
• Hourly Rate: $16.60 per hour
• Schedule: Full-time (8-hour shifts between 07:00 and 23:30)
• Benefits: Comprehensive package including medical, dental, and life insurance coverage
• Career Path: Access to internal advancement opportunities across Concord Parking and the broader Paladin Security group