Customer Service Representative

PAL Airlines; Quebec; On-site; CAD 32,000 - 42,000; Full time

Job summary

PAL Airlines in Quebec City, QC is seeking a full-time Customer Service Representative to join our team. You will assist customers through bookings, check-in, and boarding while upholding safety and company policies.

The role requires at least 1 year of fast-paced service experience and fluency in English and French. Independent work and teamwork are essential as we strive to deliver an exceptional travel experience.

Qualifications

• The successful candidate has at least 1 year of customer service experience in a fast-paced environment.
• They must fluently speak both English and French and possess excellent communication skills.

Responsibilities

• Assist customers through all phases of booking, check-in, and boarding in line with policies.
• Ensure safe movement and provide extra assistance as needed to passengers.
• Deliver outstanding customer service and collaborate on new initiatives with the PAL Airlines team.
• Handle administrative duties and reporting for scheduled and charter flights.
• Work with other departments to ensure a positive travel experience from origin to destination.
• Perform any other duties as assigned.

Skills

Customer service

Bilingual English/French

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people, and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a full-time fixed term Customer Service Representative to join our team of committed professionals in Quebec City, QC base

Duties and Responsibilities

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.

Applications will be accepted on an on-going basis.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted.

Thank You!

#PALAirlines