Customer Service Representative

Alfa Laval Inc.; Rycroft; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein fortschrittliches Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der für die Unterstützung von Kunden und die Optimierung von Lieferprozessen verantwortlich ist. In dieser Rolle sind Sie das Bindeglied zwischen den Kunden und dem Unternehmen, indem Sie Aufträge verwalten, Informationen bereitstellen und Probleme lösen. Diese Position bietet Ihnen die Möglichkeit, Ihre Fähigkeiten im Kundenservice weiterzuentwickeln und Teil eines dynamischen Teams zu werden, das sich für die Verbesserung der Kundenerfahrung einsetzt. Wenn Sie leidenschaftlich daran interessiert sind, Kundenbeziehungen aufzubauen und zu pflegen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Bachelor-Abschluss oder gleichwertige Erfahrung erforderlich.
• Starke Kundenservicefähigkeiten und Beziehungsmanagement.

Responsibilities

• Unterstützung bei Kundenserviceaktivitäten für zwei Standorte.
• Optimierung und Überwachung von Versand und Rücksendungen.

Skills

Kundenservicefähigkeiten

Beziehungsmanagement

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Bachelor-Abschluss in einem verwandten Bereich

Tools

SAP

Job description

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill's agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a for two site teams. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Strong customer service skills with ability to build and maintain lasting relationships with customers
• Ability to work extended or flexible hours as required
• Demonstrated proficiency in Microsoft Word, Excel, Outlook
• Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

• Two years of experience in a business setting. Other combination of education and experience will also be considered
• Understanding of agriculture practices and challenges
• Experience or knowledge in SAP

Position Information

• Relocation assistance will not be provided.
• This position has a Monday to Friday schedule, from 8:00 am to 5:00 pm.

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.