Customer Service Representative

Amico Corporation; Richmond Hill; On-site; CAD 40,000 - 55,000; Full time

Job summary

A fast-growing global company in Richmond Hill is seeking a Customer Service Representative. The role involves managing customer inquiries, processing orders, and ensuring customer satisfaction. Ideal candidates will possess strong communication and organizational skills, and the ability to work under pressure.

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple projects under pressure.

Responsibilities

• Handling incoming customer inquiries via phone and email.
• Order processing and invoicing customers.
• Coordinating deliveries to ensure on-time delivery.

Skills

Communication

Organizational Skills

Problem Solving

Education

Post-secondary education / High school diploma

Tools

Microsoft Office

SAP

Job description

Amico Corporation is a fast-growing global company and leading manufacturer of Medical Equipment, located in Richmond Hill, Ontario. We are looking for a Customer Service Representative to join the team.

Responsibilities will include, but are not limited to:

1. Handling incoming customer inquiries via phone calls and emails
2. Ensuring customer satisfaction by quick responsiveness and anticipating customer needs
3. Order processing and invoicing customers
4. Updating orders with quote or project changes
5. Coordinating deliveries to ensure on-time delivery within budget
6. Validating pricing, products, and shipping
7. Handling multiple projects at one time

Qualifications:

• Excellent written and verbal communication
• Quick learner who is detail-oriented with strong organizational skills
• Creative thinking and problem-solving skills
• Works well under pressure, and able to meet critical deadlines
• Ability to manage and facilitate numerous projects
• Works well both independently and as part of a team
• Skilled in using Microsoft Office suite of products (Word, Excel, Outlook)
• Experience with SAP or any other ERP system is an asset but not required
• Qualified candidate must possess post-secondary education / high school diploma or equivalent

For more information, please visit us at www.amico.com