Customer Service Representative

M3 Marketing; Richmond; On-site; CAD 52,000 - 55,000; Full time

Job summary

An innovative marketing services company is seeking a dedicated Customer Service Representative to enhance customer satisfaction and build lasting relationships. This entry-level role emphasizes exceptional service, where you'll be the frontline ambassador, addressing inquiries and promoting additional products. You'll thrive in a supportive environment that values diversity and offers ongoing training and career growth opportunities. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you!

Benefits

Ongoing training

Career growth opportunities

Travel opportunities

Competitive compensation package

Performance bonuses

Qualifications

• Previous experience in customer service or sales is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Assist customers with inquiries and provide solutions.
• Coordinate with sales and technical support to resolve issues.

Skills

Customer service

Communication skills

Multitasking

Time management

Sales techniques

Education

Associate Degree in business

Degree in communications

Job description

At M3, we believe that exceptional customer service is essential for a successful business. As a Customer Service Representative, you play a crucial role in shaping our customers' experience and satisfaction. You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression. Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth. Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team!

Responsibilities of the Customer Service Representative:

• Identifying opportunities to suggest additional products or services that complement the customer's purchase
• Setting up displays and promotional materials to draw customer attention
• Highlighting premium products and promoting upgrades
• Updating customer account information
• Assisting with billing inquiries and payment processing
• Ensuring seamless communication and service delivery
• Implementing company sales strategies in customer interactions
• Coordinating with sales, technical support, and other departments to resolve complex issues
• Adapting sales techniques to meet the needs of different customer segments

Requirements:

• Associate Degree in business, communications, or related fields
• Previous experience in customer service, sales, communications, or a similar field
• Proficiency in multitasking, prioritizing, and time management
• Excellent communication and interpersonal skills
• A friendly and positive demeanour
• Must be available Full-Time
• Must be comfortable working in person and willing to commute to our office every day

The Customer Service Representatives are rewarded with:

• Positive and supportive environment of inclusion and diversity
• Ongoing training and career growth opportunities within our organization
• Travel opportunities to attend industry events
• Competitive compensation package with performance and retention bonuses

Ready to channel your enthusiasm for customer service into a rewarding career opportunity? Apply today and join us in exceeding customer expectations!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Marketing Services

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