Customer Service Representative

Handyman Connection of Ottawa, ON; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading home improvement company as a Customer Service Team member. You'll play a crucial role in helping homeowners connect with skilled tradespeople for repairs and renovations. Your responsibilities will include scheduling and customer support, all while enjoying a flexible work environment during regular business hours.

Benefits

Competitive pay

Weekdays only; no nights or weekends

Excellent training and support

Branded apparel

Qualifications

• Strong telephone and written communication skills.
• Dedication to excellent customer service.
• Confident with Microsoft products: Outlook, Excel, Word.

Responsibilities

• Schedule appointments and dispatch tradespeople.
• Manage customer support, job tracking, and billing.
• Work independently while managing small business details.

Skills

Communication

Customer Service

Time Management

Office Equipment Skills

Job description

If you enjoy working with people and are an excellent communicator with good computer skills, then this may be the job for you.

Handyman Connection helps home owners do repairs, maintenance, and renovations to their homes. We provide them with a trusted source for home improvements by connecting them with our team of skilled tradespeople.

As a member of the Customer Service Team, you will work with home owners to help them get their repairs and renovations done. You will then draw from our team of skilled tradespeople to match the best person to the job. The role involves scheduling appointments and dispatching the tradespeople.

There is also the opportunity to assist with accounting, office management, sales, marketing, and project management, depending on your interests and skills.

What You Will Receive

• Earn competitive pay
• Work during normal business hours with some flexibility no nights or weekends!
• Professional office with a friendly touch!
• Excellent training and support
• Branded apparel

Responsibilities

• Strong telephone and written communication skills
• Dedication to excellent customer service
• Outgoing personality; enjoys working with people
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint
• Knowledge of home repair and light remodeling is a plus
• Experience working in a Customer Service Role or Telemarketing Role preferred

Check us out at : HandymanConnection / Ottawa

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