Customer Service Representative

Farm Boy Inc.; Ottawa; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Dental care

Disability coverage

Life insurance

RRSP

10% in-store discount

On-the-job training

Internal promotions

Community support

Job summary

Farm Boy Inc. in Ottawa is seeking a team member to deliver warm, confident customer service and help maintain a fresh, welcoming shopping environment.

You will greet customers, stock shelves, follow safety guidelines, and support opening and closing procedures; occasional heavy lifting and standing are required.

The role offers benefits, staff discounts, on-the-job training, and opportunities to grow within the local community.

Qualifications

• A passion for delivering engaging and exceptional customer service.
• Retail experience is an asset; an equivalent combination of education and experience will also be considered.
• Ability to work independently with attention to detail and cleanliness.
• Strong communication and organizational skills in a collaborative, team-oriented setting.
• Able to stand for long periods, lift heavy items, and work in cool or outdoor conditions.
• Flexible availability including evenings, weekends, and holidays.
• Fluency in English; French is an asset.

Responsibilities

• Deliver warm, confident, and engaging customer service reflecting Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers with knowledge and enthusiasm for our products.
• Package, stock, and rotate merchandise with high-quality presentation and clear signage.
• Maintain clean, safe, and organized work and storage areas through housekeeping.
• Follow corporate policies with focus on Health & Safety, Food Safety, and proper equipment use.
• Complete opening and closing procedures and support fellow Team Members.
• Support the team with additional duties as needed.

Skills

Customer service

Retail experience

Independent work

Teamwork & communication

Flexibility

English fluency

Physical stamina

Job description

If you’re looking for more, you’ve come to the right place. From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Package, stock, and rotate merchandise on display counters and shelves, ensuring high-quality presentation and accurate signage.
• Maintain clean, safe, and organized work and storage areas through general housekeeping duties, including sweeping, mopping, and dusting.
• Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
• Complete designated opening and closing procedures and support fellow Team Members as needed.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table.

• A genuine passion for delivering engaging and exceptional customer service.
• Retail experience is considered an asset; an equivalent combination of education and experience will also be considered.
• The ability to work independently with attention to detail and pride in delivering quality results and maintaining cleanliness standards.
• A collaborative, team-oriented approach supported by strong communication and organizational skills.
• Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What We Bring To The Table

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.