Customer Service Representative

Brunel; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Brunel is looking for an experienced Customer Service Representative to enhance invoice quality operations and process improvements for a global environmental services leader. This dynamic role involves monitoring KPIs, resolving disputes, and collaborating across departments, requiring a strong background in customer service, finance, or logistics. Ideal candidates will have proven skills in SAP and Salesforce, along with a Bachelor's degree or equivalent experience.

Benefits

Career management assistance

Collaborative work environment

Qualifications

• 3+ years in customer service, fulfillment, finance, or logistics.
• Strong SAP and Salesforce skills; ERP/CRM fluency.
• Deep understanding of quality frameworks (e.g., ISO, RCA).

Responsibilities

• Monitor daily billing KPIs and take corrective actions.
• Support collections team by addressing receivables disputes.
• Prepare reports for Accounts Receivable and Commercial meetings.

Skills

Communication

Organization

Digital software adaptability

SAP

Salesforce

Education

Bachelor's in Business

Equivalent experience

Tools

SAP

Salesforce

Job description

We are seeking an experienced Customer Service Representative (CSR) to join our client - a global leader in environmental services. This progressive CSR role supports invoice quality operations and process improvements in a fast-paced environment. It focuses on analyzing credits, resolving receivables disputes, and collaborating across departments to enhance service and operational efficiency.

Responsibilities

• Monitor daily billing KPIs and take corrective actions when targets are not met
• Support collections team by addressing and resolving receivables disputes
• Perform root cause analysis using internal dispute tools to ensure process compliance
• Investigate and escalate account issues using SAP and Salesforce
• Collaborate with senior leaders to resolve escalated billing and account concerns
• Prepare reports for Accounts Receivable (AR) and Commercial meetings as needed
• Coach and assist AR and Collections teams to improve performance metrics
• Partner with Fulfillment and Sales teams to resolve overdue accounts and collection challenges
• Process credit adjustments for short payments; escalate complex disputes to AR leadership
• Deliver training and support to internal teams on dispute resolution processes

Requirements

• Bachelor's in Business, Finance, Supply Chain, or equivalent experience
• 3+ years in customer service, fulfillment, finance, or logistics
• Strong SAP and Salesforce skills; ERP/CRM fluency
• Deep understanding of quality frameworks (e.g., ISO, RCA, documentation)
• Experience in cross-functional operations, import/export compliance
• Strong communication, organization, and digital software adaptability

What We Offer

Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We’ll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service and Accounting/Auditing

• Industries

  Food and Beverage Services and Environmental Services

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