Customer Service Representative

South Country Equipment; Mossbank; On-site; CAD 34,000 - 52,000; Full time

Benefits offered by this job

Pension plan

Health benefits

Dental care

Life insurance

Vision care

Paid time off

Store discount

Job summary

South Country Equipment is seeking a customer service representative to be the first face customers see in our locations. You will use our parts software to meet customers' parts needs with accuracy and efficiency.

You will build relationships with farmers, provide consultation, and support year-round while maintaining a professional retail atmosphere. Expect extended hours during peak farming season and on-call rotations.

Qualifications

• 2-3 years of customer facing or retail experience.
• A relationship focused perspective to customer service and love for helping people.
• Strong attention to detail.
• Basic to intermediate computer skills.
• Problem solving skills and the ability to come up with creative solutions.
• A mechanical inclination or farming background would be considered an asset.

Responsibilities

• Provide professional consultation to determine customer needs through face-to-face interaction, phone conversations and written communication.
• Support farmers year-round to ensure they have the parts to keep their equipment operating.
• Develop relationships with farmers to provide them enhanced support.
• Provide input and assistance in inventory control and maintain a professional retail environment.
• Operate within a cyclical environment with extended hours during the farming season, including evenings, weekends, and on-call rotation.

Skills

Customer service

Retail experience

Attention to detail

Computer skills

Problem solving

Relationship-building

Job description

Are you looking to work with a family-owned business with corporate resources? Does working with innovation and cutting edge technology excite you? Would you like working in an environment where you have the freedom to achieve your career goals? Then look no further than South Country Equipment!

We are a family-owned, 8-location John Deere dealer network that operates through southern Saskatchewan. We have a culture that focuses on working as a team and supporting one another to accomplish our goals. As the agriculture industry continues to innovate, so does South Country. We ensure that the farmers we support are educated and equipped to take their operations to the next level.

Our Culture

• A team first mentality
• Eagerness to take on new challenges and development
• A welcoming and friendly personality
• The ability to understand how their role supports the bigger picture and how they play a part in achieving our enterprise goals
• A passion for supporting the agriculture industry in their community
• To learn more about us: watch this video

Details

Location: Mossbank, SK

Apply by: September 20, 2026

Position type: Full-time, permanent

What is in it for you

• Training and development opportunities
• Career growth opportunities
• A welcoming family owned and operated organization that puts individuals first
• Opportunity to represent John Deere and support growers in food production
• Utilizing John Deere and outside sourced professional training to support with continuous learning
• Autonomy to set you up for success and allow you to be part of the innovation within agriculture
• Paid overtime hours

What you'll do

Our customer service representative is the customer facing part of our parts department and plays a vital role in maintaining the relationship we have with our customers. You will be the first person our customers see when they enter our locations. Using our parts software you will ensure that our customer's parts needs are met with accuracy and efficiency. This role consists of:

• Professional consultation with customers to determine their needs through face-to-face interaction, phone conversations and written communication
• Support farmers throughout the year ensuring they have the parts to keep their equipment operating
• Develop relationships with farmers that will allow you to provide them enhanced support
• Provide input and assistance in inventory control and maintain a professional retail environment
• Operating within a cyclical environment that requires extended hours during the farming season including evenings, weekends and participation in an on call rotation

Requirements

What you bring

• 2-3 years of customer facing or retail experience
• A relationship focussed perspective to customer service and love for helping people
• Strong attention to detail
• Basic to intermediate computer skills
• Problem solving skills and the ability to come up with creative solutions
• A mechanical inclination or a farming background would be considered an asset

Benefits

• Pension plan
• Health benefits
• Dental care
• Life insurance
• Vision care
• Paid time off
• Store discount