Customer Service Representative

RPMGlobal; Montreal; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Customer Service Representative in a hybrid work environment. In this role, you'll be providing exceptional service in the Audio Integration and Commercial Industry. The position requires strong communication skills and a proactive approach to customer satisfaction. Enjoy a supportive work environment with great benefits and the opportunity for professional growth.

Benefits

Group Insurance Benefits

Wellness Incentive Program

RRSP matching program

Paid vacation

On-going learning opportunities

Generous employee discount

Qualifications

• Previous experience in an outbound call center or related sales position.
• Bilingual in French and English.
• Strong interpersonal skills.

Responsibilities

• Building and strengthening relationships with the client base.
• Tracking purchase orders and updating customers on price lists and promotions.
• Understanding customer needs and identifying sales opportunities.

Skills

Excellent phone skills

Customer service skills

Communication skills

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Don’t skip a beat, apply to Exertis | JAM!

Job Title : Customer Service Representative

Location : Baie D’Urfe, QC (hybrid environment, at office two days a week)

Schedule : Monday to Friday 8 : 30-5 : 30

Exertis | JAM, Making the world sound better, one brand at a time! Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

What you will do :

We are looking for a motivated and well-spoken Customer Service Representative specializing in the Audio Integration and Commercial Industry to join our Sales team that has extensive technical knowledge and sales experience in distributed audio, 70V to digital matrix systems meant for public address (PA) & background music (BGM).

The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Purchasing experience is a plus.

To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener.

Responsibilities :

• Building / strengthening relationship with client base.
• Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.
• Keep our customers updated with price lists and promotions.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information.
• Keeping up with product, service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining features of products and services.

What we are looking for :

• Previous experience in an outbound call center or a related sales position.
• Excellent phone and people skills with customer service skills.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office
• Strong organizational skills and the ability to multitask.
• Bilingual (Candidates must be Bilingual in French and English).

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits : Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program, and an Employee Assistance Program.
• RRSP matching program.
• Work-life balance is key : Flextime, summer hours, paid vacation, personal time off.
• We value work-life balance and offer a casual and fun environment.
• Lively social calendar… there’s always something for everyone!
• Generous employee discount on all our cool gear.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings!

JAMFAM

While we appreciate your interest, please note that only qualified candidates will be contacted.

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