Customer Service Representative

The Chefs' Warehouse; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Vacations

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

Employee discounts

401k

Employee Stock Purchase Plan

Job summary

The Chefs' Warehouse is looking for a skilled Customer Service Representative to join their team in Mississauga. You will handle incoming orders, maintain customer relationships, and support the sales team.

Candidates should have strong customer service experience, preferably in the meat industry, and be able to work effectively under pressure. This role requires a High School Diploma, fluency in English, and strong computer skills.

Qualifications

• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Self-motivated with multitasking ability.

Responsibilities

• Receive incoming calls from customers and enter orders.
• Run production reports as requested by the warehouse team.
• Inform customers of out-of-stock items and offer substitutions.
• Build and maintain customer relationships.
• Assist with processing special orders and managing price lists.

Skills

Customer service skills

Problem-solving

Team player

Technology skills

Fluent in English

Spanish (a plus)

Education

High School Diploma or higher

Tools

Canopy system

Job description

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission:

The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:

• Curious & Creative
• Hungry For Food & Results
• Entrepreneurial
• Forward Thinking & Flexible
• Supportive (Of Peers & Chefs)

Position Summary:

Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you’ll do:

• Receive incoming calls from customers, emails, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• 2-4 years of meat industry experience required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with Canopy system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.