Customer Service Representative

The Reynolds and Reynolds Company; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Professional development and training

Promotion from within

Paid vacation and sick days

Referral bonuses

Non‐smoking environment promoting a healthy lifestyle

Job summary

The Reynolds and Reynolds Company is seeking a Customer Service Representative in Mississauga, Canada. In this role, you will ensure timely resolution of dealership software issues while delivering excellent customer service.

You will handle calls and emails, troubleshoot issues, and train team members. The position offers a comprehensive benefits package, including medical insurance, pension plan matching, and a hybrid work schedule post-training.

Qualifications

• Ability to understand and work with all PC-based products.
• Ability to problem solve and train customers on software products.
• Excellent customer service skills, especially phone etiquette.

Responsibilities

• Handle incoming calls and emails from internal and external customers.
• Resolve customer issues as received.
• Train/share knowledge with team members.

Skills

Customer service skills

Problem-solving

Verbal and written communication skills

Analytical thinking

Education

College diploma or University degree preferred

Job description

Job Description

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities

• Handle incoming calls and emails from internal and external customers
• Communicate with customers to gather information and learn about their needs and expectations
• Resolve customer issues as received, or submit a ticket for additional research
• Research and troubleshoot customer tickets
• Monitor individual workload and prioritize responsibilities
• Train/share knowledge with team members
• Use time for learning, growth, and development

Working Conditions

• Repetitive office tasks (computer usage)
• Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
• May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training

Classroom‑style, on‑the‑job with a mentor, and online courses

Requirements

• Ability to understand and work with all PC based products
• Ability to problem solve and train customers on software products
• Ability to travel to the United States for additional company‑paid training, if offered
• College diploma or University degree preferred
• Excellent customer service skills, especially phone etiquette
• Ability to think critically, analytically and problem solve
• Excellent verbal and written skills
• Effective team player

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• Pension plan (100% company match up to 6%)
• Professional development and training
• Promotion from within
• Hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
• Paid vacation and sick days
• Referral bonuses
• Non‑smoking environment promoting a healthy lifestyle

Equal Opportunity Employer

Reynolds and Reynolds is an equal opportunity employer.