Customer Service Representative

City of Mississauga; Mississauga; On-site; CAD 53,000 - 72,000; Full time

Job summary

The City of Mississauga seeks a Customer Service Representative at the Recreation Customer Service Centre to deliver exceptional service in person, via phone, and email. The role involves processing bookings and registrations, providing innovative solutions, and adhering to policies in a dynamic environment.

Qualifications

• Five years of progressive office experience in customer service.
• Knowledge of recreation registration and booking processes.

Responsibilities

• Provide exceptional customer service experiences.
• Process activity enrollments and facility bookings.
• Administer refund/transfer/withdrawal requests.

Skills

Customer service

Communication

Time management

Problem solving

Organizational skills

Education

Secondary School

Post Secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ActiveNet

Job description

Req ID:26645
Vacancy Type: Permanent
Number of Positions:2
Closing Date:06/17/2025

Job Summary

The Recreation Customer Service Centre is looking for a skilled problem solver to join our team as a Customer Service Representative. Reporting to the Supervisor, Customer Service Booking and Registration, the successful candidate will be an enthusiastic individual who can assist in day-to-day operations with an emphasis on providing exceptional customer service over the phone, in person and via email while responding to program registration and facility booking inquiries, process recreation transactions (such as facility bookings / activity enrollment) through ActiveNet software, listen to customer needs and issues, offer a unique and innovative solution to each problem and follow through with related administrative tasks while supporting the policies/procedures of the City of Mississauga.

Duties and Responsibilities

• Provide exceptional customer service experiences to all customers and maintaining established service levels with the Customer Service Centre.
• Process activity enrollments and facility booking requests received via phone, email or in-person.
• Process refund/transfer/withdrawal requests received via phone, e-mail or in-person.
• Utilize sales and marketing techniques to promote recreational services and facilities.
• Provide administrative support to the operation including tasks (i.e. maintaining registration waitlist file, processing and monitoring cancellation/refund requests, tentativehold lists and any other tasks assigned).
• Liaise with internal staff to resolve customer service issues.
• Provide information to senior staff as required.
• Strictly adhere to all cash handling standards, policies and procedures.

Skills and Qualifications

• Graduation from Secondary School required and Post Secondary education preferred.
• Minimum five (5) years of progressive office experience or equivalent related experience in a team-oriented, customer service environment.
• Knowledge of recreation registration and/or booking business processes and related Corporate Policies and Procedures.
• Experience in processing registrations and booking preferred.
• Proficient in the use of computer applications such as Microsoft Word, Excel, Outlook and ActiveNet.
• Excellent oral and written communication skills are essential with demonstrated ability to communicate effectively with all levels of management, staff, elected officials,members of public and outside agencies.
• Demonstrated ability to effectively work independently and within a team environment.
• Strong telephone skills with a desire to achieve results in a professional and timely manner.
• Ability to establish priorities and deal efficiently with changing priorities.
• Advanced time management, prioritization and organizational skills required.

Hourly Rate/Salary:$53,354.00 - $71,139.00
Hours of Work:35
Work Location: Civic Centre & Paramount Fine Food Centre
Department/Division/Section:CMS/Community Services Dept,CMS/Recreation & Culture Division,Sport & Community Development
Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can alsocheck your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of anyaccommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.