Customer Service Representative

Nett Technologies Inc; Mississauga; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a technical Customer Service Representative to join their dynamic team. This role involves providing essential sales support, creating quotes, and ensuring customer satisfaction in a collaborative environment. The ideal candidate will have a background in customer service or sales, excellent communication skills, and a mechanical aptitude. Join a forward-thinking company that values quality and innovation, and be part of a team that makes a real impact in the engine emission control systems industry. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• 1-3+ years experience in customer service or sales in a technical field.
• Strong computer skills and ability to work independently or in a team.

Responsibilities

• Provide timely sales support and process orders for the sales team.
• Coordinate customer satisfaction feedback and maintain CRM database.

Skills

Customer Service

Sales Support

Communication Skills

Analytical Skills

Organizational Skills

Mechanical Aptitude

Interpersonal Skills

Education

Post-secondary education

Tools

CRM Software

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Nett Technologies Inc., a leading manufacturer of engine emission control systems, has an opening for a technical Customer Service Representative. The company designs and manufactures a full range of exhaust after-treatment emission control products for OE and aftermarket diesel, LPG, gasoline, and natural gas engines. Our recognized entrepreneurial business approach cultivates a collaborative work environment that supports and strengthens our market reputation for quality products and timely innovative solutions.

Roles and Responsibilities:

1. Provide timely sales support to inside and outside sales team including order entry, phone, and e-mail, e-commerce inquiries
2. Create quotes, process Order Confirmations and Work Orders in collaboration with Engineering and Manufacturing Departments
3. Coordinate sales leads and customer satisfaction feedback processes
4. Record and maintain appropriate information in the company CRM database
5. Provide technical consultative service (we will train) to determine market application needs
6. Process warranty claims and appropriate debit/credit for defective or returned materials
7. In a timely and efficient manner, complete documentation for cross border shipping requirements

Qualifications and Experience:

1. Completion of post-secondary education and/or 1-3+ years relevant experience in customer service role or inside/outside sales in a technical field
2. Excellent customer service, sales support attitude and delivery
3. Logical approach and a mechanical aptitude
4. Able to build strong relationships
5. Excellent interpersonal, verbal and written communication skills
6. Strong analytical and organizational skills with high attention to detail
7. Proven ability to work to deadlines and comfortable with multi-tasking
8. Able to work independently and in a team environment
9. Strong computer skills in Outlook, Excel and Word

Additional Preferred Competencies:

1. Experience in one or more of the following industries: forklift, construction equipment, gen-set, mining, diesel/LPG engines, automotive, exhaust systems, sheet metal, manufacturing
2. Understanding of engine exhaust emissions control systems
3. Exposure to manufacturing and B2B support processes

To Apply: Please send your resume and a brief cover letter to [e-mail]

Nett Technologies Inc., is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.