Customer Service Representative

Airbus; Mississauga; On-site; CAD 55,000 - 60,000; Full time

Job summary

Brenntag Canada Inc. is seeking a Customer Service Representative in Mississauga to deliver outstanding service to internal and external customers and to support daily order entry, inquiries, and documentation.

This role focuses on driving profitability through service excellence, KPI tracking, invoicing, and cross-functional coordination, while maintaining strong customer relationships and upholding safety and quality standards.

Responsibilities

• Provide outstanding customer service to internal and external customers.
• Process orders and ensure timely entry and updates across systems.
• Maintain customer masters, CSP pricing updates, and documentation.
• Handle invoicing and payments for value-added services.
• Support safety, quality, and regulatory compliance across operations.

Job description

Job Summary:The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their region. Successful Customer Service Representatives can expect to follow a career path leading to other roles.PLEASE NOTE THIS IS A 12 MONTH CONTRACT ROLEEssential Responsibilities and Tasks:Customer Service Excellence:Dedicate the first 2 hours of the day for order entry.Check email for orders and enter any orders outstanding from the previous day. All orders need to be entered within 24 hours of receipt.Review live NSLU/HENRI spreadsheet, update notes and urgent requestsReview open order report VA05Review order shipment status ZVL10U and push through DNs as requiredAttach all documentation to ordersReview VF04 to release order blocksReview VFX3 to resolve and release invoices (Freight, low margin, high margin)Review V.23 to release all blocked ordersUse MMBE and Production scheduler for inventory availabilityConduct Customer follow upsReview credit blocks and product allocation blocks for releaseProcess credit card payments, as requiredUpdate CSR KPI’s daily on NSLU/HENRI spreadsheetTreat every Friday as month endCommitment to 4 Hour Response time with internal / external parties. This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it.Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory)Consignment inventory reconciliation, as requiredGoods issuing orders shipped from third-party warehousesArrange collection of empty containers on behalf of the customerComplete administrative tasks and special projects as assignedMonitor customer telemetry to determine order entryInvoice customers for value-added servicesUpload customer portal invoices dailyCollect End User Declarations (EUD’s)Order customer branded labels for warehouses, as requiredBuild and retain customer relationshipsCreate and Maintain Customer MastersUpdate Customer specific price (CSP)Timely invoice adjustmentsAssist with empty container returnsPromote Brenntag ConnectProcess Customer Complaints and forward to the appropriate partyPrepare customer required reporting (Open order reports, POD, CofA, customer forms, etc.)Answer after hours customer calls, as assigned (on call schedule / cellular phone)Effectively Manage Email InboxesFile emails that have been dealt with. Do not keep inbox overflowing so that you cannot organize your day.Identify and train a Backup/Buddy System, in collaboration with your ManagerEffective hand off tasks during absences, communication and outstanding actions.Ensure your back up is fully trained and capable to handle your workload in your absence.SafetyEnsure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policiesFollow processes to prevent misloads, our goal is Zero MisloadsRecord Near Miss reports in Brenntag Operations Outreach (BOO) – Min. 6/yearAttend and complete monthly virtual safety trainingParticipate in Mock drills, as required (example: Fire drill, mock recall, etc.)Base salary range: CAD $55,000 to 60,000k annually, depending on experience, skills, and internal equityPLEASE NOTE THIS IS A 12 MONTH CONTRACT ROLEOur OfferWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.Competitive pay and incentives.Health and dental paid by company (with exception of LTD)DC pension plan matched 100% by employer up to 6%EFAPStarting 3 weeks' vacationFlexible work hoursGym/wellness subsidyTuition reimbursementMaternity and paternal leave top-upBrenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of applicable law. Let us know if you require a disability-related accommodation.Collection of InformationYour personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc. This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.Brenntag Canada Inc. is an inclusive employer.Accommodation is available in accordance with the applicable law.Brenntag TA Team