Customer Service Representative

Flynn Group of Companies; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the construction industry is seeking a Customer Service Representative to serve as a liaison between Strategic Clients and service departments. The role involves managing inquiries, resolving complaints, and ensuring accurate invoicing. Ideal candidates will have strong communication skills, problem-solving abilities, and a proactive approach to customer service.

Benefits

Great Perks and Discounts

Amazing Benefits and RRSP matching program

Supportive company culture

Qualifications

• 3+ years of related Customer Service experience.
• Excellent verbal and written communication skills.
• Computer literate with proficiency in tools.

Responsibilities

• Manage large volume of incoming requests from clients.
• Provide accurate invoicing and resolve discrepancies.
• Handle complaints and follow up for resolutions.

Skills

Communication

Problem Solving

Proactive Approach

Multi-tasking

Education

Post-secondary education

Tools

Database and Reporting Tools

Job description

The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

A Day in the Life:

Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone

Respond promptly to client’s inquiries and meet client timeframes

Communicate with clients through various channels, such as online portals

Communicate and coordinate with internal Service Departments across Canada and the US

Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution

Obtain and evaluate all relevant information to handle inquiries and complaints

Escalate requests and unresolved issues to the designated resource as required

Keep records of customer interactions; record details of inquiries, comments and complaint

Follow communication procedures, guidelines and policies

Provide accurate invoicing to all Strategic Clients

Identify any discrepancies between contract amounts and invoice amount and resolve any issue

What We Offer:

Great Perks and Discounts

Amazing Benefits and RRSP matching program

Great environment where our motto is “Flynn Family Winning Together”!

What We Are Seeking:

Experience: 3+ years of related Customer Service experience

Post-secondary education is preferred

Excellent verbal and written communication

Must be computer literate with proficiency and working knowledge of database and reporting tools

Ability to multi-task, prioritize, and manage time effectively

Proactive approach to anticipate tasks or challenges and take action, even if it falls beyond their prescribed duties

After hours and weekend availability as required