Customer Service Representative

Parker Hannifin; Milton; On-site; CAD 70,000 - 80,000; Full time

Job summary

Parker Hannifin is seeking a Customer Service Representative in Milton, Canada, to deliver premier service and support to customers. You will develop growth plans, manage quotes, process orders, and coordinate cross-functionally with Supply Chain, Pricing and Quality teams.

The ideal candidate has post-secondary education in a related field, at least 3 years in customer service or manufacturing, and strong skills in Excel, Word, PowerPoint and a CRM platform. Bilingual English/French is a plus.

Qualifications

• Post-secondary education in Applied Technology, Business, Engineering or related field is required.
• Minimum 3 years of related work experience in customer service, manufacturing or related field.
• Fluid Power Certificate considered an asset.

Responsibilities

• Develop growth and profitability plans for key customer accounts.
• Formulate goals and objectives to improve customer service for key accounts and develop methods to grow business year over year.
• Provide advanced levels of quote follow-up and account analysis with customers and field sales teams.
• Enter orders/releases for high and advanced level of complexity customer accounts and provide confirmations.
• Represent Parker Canada Division as the primary point of contact for all business dealings of assigned accounts, and collaborate cross functionally with support teams (Supply Chain, Pricing, Quality).
• Enter releases for primarily advanced customer accounts with some high complexity customers.
• Responsible for internal coordination of advanced and moderate contract review activities.
• Issue credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
• Responsible for tracking Customer KPI’s for assigned accounts. Creates strategic plan for continuous improvement with customer scorecard ratings.
• Assist customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance.
• Lead continuous improvement initiatives in daily activities, participate in Kaizen events and High Performance (HPTs) project teams.
• Uphold Corporate and Government compliance policies when providing customer service.
• Understand and support the Parker WIN Strategy.

Skills

Organizational skills

Problem solving

Owns initiatives

Independence

Bilingual English/French

Education

Post-secondary education in Applied Technology, Business, Engineering or related field

Tools

Excel

Word

PowerPoint

Salesforce

Job description

Position Summary

At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges.

Position Summary

At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges.

The Customer Experience team is looking for a candidate to fill the role of a Customer Service Representative. The successful candidate will be responsible for delivering premier service and support to our customers by, providing timely, accurate, and professional experience.

Hiring Range: $70,000 - $80,000

Responsibilities

• Responsible for developing growth and profitability plans for key customer accounts
• Formulate goals and objectives to improve customer service for key accounts and develop methods to grow business year over year
• Provide advanced levels of quote follow-up and account analysis with customers and field sales teams
• Enter orders/releases for high and advanced level of complexity customer accounts and provide confirmations
• Represent Parker Canada Division as the primary point of contact for all business dealings of assigned accounts, and collaborate cross functionally with support teams (Supply Chain, Pricing, Quality)
• Enter releases for primarily advanced customer accounts with some high complexity customers
• Responsible for internal coordination of advanced and moderate contract review activities
• Issue credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues
• Responsible for tracking Customer KPI’s for assigned accounts. Creates strategic plan for continuous improvement with customer scorecard ratings
• Assist customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance
• Lead continuous improvement initiatives in daily activities, participate in Kaizen events and High Performance (HPTs) project teams
• Uphold Corporate and Government compliance policies when providing customer service
• Understand and support the Parker WIN Strategy
  
  

Qualifications

Education and Experience Requirements:

• Post-secondary education in Applied Technology, Business, Engineering or related field required
• Minimum 3 years of related work experience in customer service, manufacturing or related field
• Fluid Power Certificate considered an asset
  
  

Skills

• Advanced computer skills including Microsoft Excel, Word, and PowerPoint
• Experience working with a CRM platform (Sales Force)
• Strong organizational skills with the ability to prioritize, take ownership, problem-solve, and be proactive in a team environment
• Ability to adapt to change and act as a change agent
• Superior follow-up and attention to detail
• Ability to work independently with minimal supervision
• Bilingual (English / French) - fluent in both verbal and written communication is an asset
  
  

Equal Employment Opportunity

Parker encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Parker Canada Human Resources Department.