Hydraulic & Pneumatic Tech Support Specialist

Parker Hannifin; Milton; On-site; CAD 80,000 - 90,000; Full time

Job summary

Parker Canada in Milton, Ontario is seeking a Technical Support Representative to deliver premier technical and customer support. You will be the first point of contact for inquiries, providing timely and accurate guidance to help customers select products and resolve issues.

The role requires post-secondary education in Applied Technology or Engineering, at least 3 years of related experience in hydraulic product support, and strong communication skills.

Qualifications

• Post-secondary education in Applied Technology or Engineering required.
• Minimum 3 years of related work experience with applied technical product support.
• Previous experience working in a manufacturing support team related to Hydraulic products.
• Fluid Power Certificate considered an asset.

Responsibilities

• Provide technical support to customers; assist with product applications and selection, including competitive part number cross-referencing, and preparing build conversions.
• Respond to internal and external customer inquiries via phone, email, and CRM, maintaining a high level of customer satisfaction.
• Assist customers with product applications and selection, including competitive part number cross-referencing.
• Load new product part numbers and product shop orders (conversions) into Parker’s operating system.
• Communicate effectively with all internal and external customers.
• Develop and maintain strong relationships with source divisions.
• Identify tactical lean opportunities and contribute to continuous improvement initiatives within the department.
• Understand and support the Parker WIN Strategy.

Skills

Hydraulic systems knowledge

Pneumatic systems

Reading technical drawings

Microsoft Excel

Salesforce CRM

Technical communication

Organizational skills

Problem solving

Bilingual English/French (asset)

Education

Post-secondary education in Applied Technology or Engineering

Tools

Salesforce CRM

Job description

Parker Canada in Milton, Ontario is seeking a Technical Support Representative to deliver premier technical and customer support. You will be the first point of contact for inquiries, providing timely and accurate guidance to help customers select products and resolve issues.

The role requires post-secondary education in Applied Technology or Engineering, at least 3 years of related experience in hydraulic product support, and strong communication skills.