Customer Service Representative

Nutrien; Melfort; On-site; CAD 36,000 - 52,000; Full time

Job summary

Nutrien Ag Solutions, the retail division of Nutrien, is seeking a Customer Service Representative to support branch operations and customer inquiries. The role involves monitoring accounts receivable/payable, reconciling payments, and maintaining accurate daily transaction records with attention to confidentiality.

Requirements include 1+ years of customer service experience, a valid Canadian driver’s license, and proficiency in Microsoft Office; SAP experience is a plus.

Qualifications

• 1+ years of customer service experience.
• Must possess a valid Canadian driver’s license.
• Microsoft Office (Word, Excel, PowerPoint).
• Previous SAP experience, an asset.

Responsibilities

• Respond to customer inquiries and support branch team operations.
• Monitor accounts receivable, accounts payable, and credit limits under supervision.
• Reconcile payments and print daily/periodic reports for records.
• Maintain confidential records and files related to daily transactions.
• Assist with inventory control and receiving shipments.

Skills

Customer service

MS Office

Tools

SAP

Job description

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.

Reporting to the Branch Manager, the Customer Service Representative is accountable to respond to customer inquiries, marketing credit products and services, and supporting the branch team in a professional and courteous manner.

What You'll Do

• Under the direction of the Branch Manager and/or Assistant Manager, monitors accounts receivable, accounts payable, and credit limits
• Reconciles cheque and credit card payments daily. Receives and posts payments to customer accounts – while ensuring 100% accuracy
• Prints Daily Reports as required under Policy and Procedures including the "End of Day Report" and "Payments Listing"
• Maintains confidential office records and files covering daily transactions made at the facility that includes customer invoices, stock transfers, and shipment notices
• Completes administrative correspondence
• Assists with inventory control and receiving shipments of supplies and/or inventory
• Champion Nutrien’s culture of care and comply with Nutrien, industry regulatory, and EH&S standards

What You'll Bring

• 1+ years of customer service experience
• Must possess a valid Canadian driver’s license
• Microsoft Office (Word, Excel, PowerPoint)
• Previous SAP experience, an asset

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure.

Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

Ready to make an impact with us?