Customer Service Representative

Insight Global; Lethbridge; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading company seeks customer support analysts for their digital customer support team. This role involves resolving customer issues via email, training new members, and potentially working various shifts. Candidates must be bilingual in English and French and have a passion for technology.

Benefits

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance and AD&D

Retirement savings account with employer matching

Sick leave and paid time off

Qualifications

• Exceptional communication and customer service experience required.
• Bilingual in English and French is essential.
• Experience with Microsoft Office applications preferred.

Responsibilities

• Responsible for handling up to 300 support tickets per week via email.
• Train and develop new team members as part of the support team.
• Potential for afternoon, evening, and weekend shifts.

Skills

Communication

Customer Service

Technical Affinity

Bilingual (English and French)

Microsoft Office

Job description

• Exceptional communication and customer service experience
• Has their own laptop and designated workspace at home
• Affinity for technology + applications
• Written and verbal English and French
• Must be able to work 1 weekend day and overtime if needed
• Experience with Microsoft office

Nice to Have Skills & Experience

• Experience in a loyalty program handling guests, etc
• Background in analytics, tech, live chat or phone lines, IVR.

Job Description

One of our largest clients in Toronto is looking to bring on additional customer support analysts to join their digital customer support team. The company is a parent company of three major fast-food brands and this support role will be directly for a project launching in February. It will be all email support handling a variety of issues, resolving up to 300 tickets / week. This individual will also be responsible for training and development of new team members. This contract is 3 months long to start but has the possibility to be extended. Half of the agents will need to be bilingual in French and English. There is a possibility of working afternoon, evening, and weekend shifts.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and / or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.

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