Customer Service Representative

HORMANN CANADA INC.; Kelowna; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the garage door manufacturing industry is seeking a dedicated Customer Service Representative in Kelowna. The role involves managing inbound customer inquiries, processing orders, and ensuring a high standard of customer satisfaction. Applicants should possess strong communication skills and a positive attitude. Benefits include competitive pay, health insurance, and paid time off.

Benefits

Competitive pay

Health, dental, and vision insurance

Paid time off

RRSP matching program

Qualifications

• Education: High School Diploma or GED required.
• Experience: One year of customer service preferred.
• Knowledge of products and customer service principles essential.

Responsibilities

• Process customer inquiries and orders in a fast-paced environment.
• Provide answers about product availability and pricing.
• Resolve customer issues, including returns and shipping questions.

Skills

Communication Skills

Interpersonal Skills

Customer Service Principles

Microsoft Office

Multitasking

Education

High School Diploma or GED

College Coursework (preferred)

Job description

Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.

• Field inbound customer service support calls with potential for extended periods of high volume
• Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
• Process orders in a fast-paced environment.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Help customers navigate our website and place orders online.
• Work with internal departments to meet customer’s needs.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Other related job duties as assigned

Essential Job Skills and Experience

Education / Experience : Any combination of education and required skills and knowledge for successful performance would be qualifying :

• High School Diploma or GED equivalent, college coursework preferred but not required
• One year of professional customer service experience preferred but not required
• Experience in a manufacturing or garage door industry preferred

Knowledge : Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques

Skill : Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a “Yes We Can!” attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment.

Ability : Efficiently network and coordinate work with customers and suppliers, to manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems

Benefits :

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• RRSP matching program

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level.

Create a job alert for this search