Customer Service Representative

Thos. R. Birnie & Sons; Hamilton; On-site; CAD 30,000 - 45,000; Full time

Job summary

A family-owned plumbing business in Ontario is seeking a full-time Customer Service Representative to join their call center team. The ideal candidate will have at least two years of customer service experience and the ability to communicate effectively with customers. You will be responsible for answering calls, scheduling service appointments, and ensuring customer satisfaction. The position offers a friendly office environment, competitive wages, and health benefits.

Benefits

Supportive office team

Health & dental benefits

RRSP plan with company match

Training and resources for growth

Qualifications

• Minimum two years of customer service experience, preferably in a call center environment.
• Open availability for rotating shifts.
• Demonstrates a positive attitude and willingness to learn.

Responsibilities

• Answer incoming calls with a friendly and professional attitude.
• Convert incoming calls into scheduled service appointments.
• Make follow-up calls after recent service visits.

Skills

Customer service skills

Communication skills

Detail-oriented

Multitasking abilities

Goal oriented

Job description

Overview

The Opportunity: Are you a people person with a passion for helping others? Were looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Responsibilities

• Answer incoming calls with a friendly and professional attitude
• Convert incoming calls into scheduled service appointments
• Make follow-up calls after recent service visits
• Make outbound calls to membership customers to book annual services
• Prioritize and coordinate service schedules
• Keep customer database up-to-date with accurate information
• Handle other admin tasks as needed

Job Type : Full Time

Location

Job Location: Our Customer Service Representatives work in the office for each scheduled shift.

Benefits

• Supportive and friendly office team environment.
• Competitive wages.
• Health & dental benefits.
• RRSP plan with company match.
• Culture building events.
• Training and resources to help you learn and grow

What We Are Looking For

• Minimum two years of customer service experience, preferably in a call center environment.
• Open availability. Our CSRs work rotating shifts.
• Great communicator with the ability to connect and build positive relationships with customers and your team.
• Detail-oriented with the ability to multitask.
• Goal oriented.
• Demonstrates a positive attitude and willingness to learn and grow.
• Customer service focused.

About Us

Trusted for Over 100 Years!

Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website : .

Equal Opportunity Employer