Customer Service Representative

Uline; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their vibrant team. This role is essential in ensuring customer satisfaction by processing orders and inquiries efficiently. You will become a product expert, equipped to assist customers with their needs through various communication channels. With a commitment to employee growth, the company offers extensive training and numerous benefits, including health coverage and tuition assistance. If you are passionate about providing exceptional service and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Company-paid extended health coverage

RRSP with 6% employer match

Multiple bonus programs

Paid holidays

Generous paid time off

Tuition Assistance Program

On-site café

Outdoor patio

First-class fitness center

Monthly employee-appreciation events

Qualifications

• Prior customer service experience is a plus, but training is provided.
• High school diploma required; Bachelor's preferred.

Responsibilities

• Process customer orders and inquiries in a collaborative call center.
• Communicate with customers over phone, email, and chat.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree

Tools

Call Center Technology

Online Ordering Systems

Job description

Customer Service Representative

Pay from $28 to $32 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Hours: Various in-office shifts available.

Position Responsibilities

1. Process customer orders and inquiries in a collaborative call center using world-class technology.
2. Communicate with customers over phone, email and chat.
3. Help customers navigate Uline's website and online ordering.
4. Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

1. High school diploma or equivalent. Bachelor's degree preferred.
2. Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!

Benefits

1. Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
2. Multiple bonus programs.
3. Paid holidays and generous paid time off.
4. Tuition Assistance Program that covers professional continuing education.

Employee Perks

1. On-site café, outdoor patio and first-class fitness center.
2. Monthly employee-appreciation events.
3. Opportunities for community involvement.
4. Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

Uline is an Equal Opportunity Employer.