Customer Service Representative

Government of New Brunswick; Fredericton; On-site; CAD 36,000 - 42,000; Full time

Job summary

Service New Brunswick in Fredericton is seeking a Customer Service Representative (ASL 3) on a permanent full-time basis. You will provide over-the-counter government services and assist customers with information, forms, and payments.

Bilingual English and French is required; candidates must have a post-secondary diploma and at least three years of customer service experience. The role demands accuracy, professionalism, and strong problem-solving skills.

Qualifications

• High school or GED plus a one-year post-secondary diploma and a minimum of three years of customer service experience.
• Written and spoken English and French is required; please state language capability.
• Equivalent education, training and experience may be considered.

Responsibilities

• Assisting and supporting clients as they access government services.
• Examining and verifying customer information for accuracy based on requirements.
• Processing electronic forms, updating records and handling payments.
• Maintaining effective cash handling and balancing.
• Performing related tasks and demonstrating analytical thinking and client service orientation.

Skills

Client service

Analytical thinking

Teamwork

Effective communication

Education

Post-secondary diploma (1 year)

Job description

Service New Brunswick

Customer Service Representative, ASL 3

Open Competition

Permanent Full-time

17386 (R85-2026/27-449)

Fredericton

Service New Brunswick is seeking an individual to join the Fredericton team as a Customer Service Representative.

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

As a member of the Service Centre, you will be responsible to provide over‑the-counter government services to the public in accordance with related acts, policies, and procedures. Responsibilities will include but are not limited to:

• Assisting and supporting clients as they access government services.
• Examining and verifying customer information to ensure accuracy based on established requirements and guidelines.
• Accessing and processing electronic forms and information while updating customer records and processing payments.
• Effective cash handling and balancing.
• Performing other related tasks as required.
• Experience processing complex computerized transactions
• Candidates will be required to undergo Criminal History Clearance prior to appointment
• You must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19, have a clear background check and be a Canadian Citizen.
• Some weekday evening and Saturday morning work hours will also be required.
• Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver’s license and have their own means of transportation.
• Analytical Thinking
• Client Service Orientation
• Commitment to Learning
• Effective Interactive Communication
• Results Orientation
• Self-Confidence
• Teamwork and Cooperation
• Ability to Use Office Technology, Software, and Applications
• Records and Information Management

If you’re interested in learning more about our team and how our customer service representatives make the lives of New Brunswickers better on a daily basis.

ESSENTIAL QUALIFICATIONS:

High school or GED supplemented by a one (1) year related post-secondary diploma plus a minimum of three years of customer service or related work experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS :

Preference may be given to candidates that demonstrate:

• Experience processing complex computerized transactions

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

The following operational requirement(s) is also required:

• Candidates will be required to undergo Criminal History Clearance prior to appointment
• You must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19, have a clear background check and be a Canadian Citizen.
• Some weekday evening and Saturday morning work hours will also be required.

Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver’s license and have their own means of transportation.

BEHAVIOURAL COMPETENCIES :

The successful candidate will possess the following behavioural competencies:

• Analytical Thinking
• Client Service Orientation
• Commitment to Learning
• Effective Interactive Communication
• Results Orientation
• Self-Confidence
• Teamwork and Cooperation

TECHNICAL COMPTENCIES :

The successful candidate will possess the following technical competencies:

• Ability to Use Office Technology, Software, and Applications
• Records and Information Management

Résumés should be in chronological order specifying education and employment in months and years including part-time and fulltime employment

Salary: $25.82 - $30.59 hourly. Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation.

The wage scales shown reflect the newly signed NBU Collective Agreement. During the implementation period, new hires may temporarily be placed on the wage scale in effect prior to the new collective agreement. Once processing is complete, employees will receive any applicable retroactive adjustments.

We thank all those who apply however only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer.

Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!