Customer Service Representative

Bunzl Canada; Edmonton; On-site; CAD 40,000 - 52,000; Full time

Job summary

Bunzl Canada Inc. invites applications for a Customer Service Representative based in Edmonton. You will educate customers on our products and services, take and enter orders, and troubleshoot across multiple software platforms.

You will collaborate with sales, service, procurement, warehouse, shipping and management to ensure customer needs are met, including handling quotes, promotions, and high‑volume inquiries. This role requires a proactive, team‑oriented approach in a fast-paced setting.

Qualifications

• 1–2 years of customer service experience.
• Ability to handle escalated customer service situations.
• Strong verbal and written communication skills.

Responsibilities

• Provide high level customer service meeting/exceeding needs.
• Enter orders accurately into the system, checking item accuracy and pricing.
• Support customers on our online ordering system (eComm).
• Process full sales orders: order, credit approval, invoicing and filing.
• Perform administrative tasks and follow up with purchasers or customers on back/special orders.
• Respond promptly to inquiries about products.
• Provide customers with simple quotes.
• Maintain knowledge of current promotions.
• Handle customer service contact via phone, email, fax or mail.
• Fill in across divisions to provide exceptional service.
• Work independently while being a team player.

Skills

Customer service

Escalation management

Communication

Multitasking

Problem solving

Teamwork

Pressure tolerance

Consultative selling

Fast learner

Attention to detail

Tools

Microsoft Office

Windows-based software

Order processing software

Forklift (Asset)

Job description

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl's internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.
• Previous experience with forklift and order picker is an asset.

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future! So, what are you waiting for? A new career awaits you with endless opportunities.