Customer Service Representative

Crossroads C&I; Edmonton; On-site; CAD 46,000 - 84,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental Life & Disability

RSP/DPSP Matching Program

Paid Holiday and Vacation

Employee Assistance Program (EAP)

Employee Referral Bonus

Length of Service Award

Job summary

Crossroads C&I is seeking a customer service oriented professional to act as the primary contact for our Edmonton branch. You will provide order support and product information to customers, working closely with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure accurate and timely order fulfillment.

We value a resourceful team player with a positive attitude, capable of building rapport with customers and delivering world‑class service.

Qualifications

• Minimum age 18.
• 1–2 years of customer service experience.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information to customers.
• Collaborate with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and deliver world‑class service.
• Perform duties as assigned and support continuous process improvements.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Job description

About Your Future With Crossroads C&I

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a Great Place to Work of value to you? Look no further! At Crossroads C&I, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Your Responsibilities

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.

• Ability to maintain a positive rapport with customers, providing world‑class service.
• Exemplary customer service skills, analytics and problem‑solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.

Your Qualifications

• Minimum of 18 years of age.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Physical Requirements

This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand‑eye coordination, hand dexterity, and physical strength. The position may involve lifting up to 23 kg, depending on the specific job duties.

Your Benefits

We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

• Competitive Compensation
• Medical, Dental Life & Disability Insurance
• RSP/DPSP Matching Program
• Paid Holiday and Vacation
• Employee Assistance Program (EAP): in‑person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Length of Service Award

Compensation Range

$45,500.00 - $84,000.00

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

QXO

QXO is North America’s largest distributor and installer of insulation; second‑largest distributor of roofing products; second‑largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech‑enabled leader by delivering best‑in‑class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.