Customer Service Representative

ICONMA; Eastern Passage; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading customs brokerage services company is seeking a Customer Service Representative in Eastern Passage, NS. This position involves managing customer inquiries, providing pricing, and facilitating order processing while achieving performance standards. Ideal candidates will have strong communication skills, attention to detail, and the ability to work effectively in a team environment.

Benefits

Health Benefits

Referral Program

Opportunities for growth and advancement

Qualifications

• Experience in the transportation industry preferred.
• Bilingual in French and English desirable.
• Typing speed of 45-60 wpm.

Responsibilities

• Handle incoming calls, faxes, and email requests for quotes/orders.
• Provide pricing and respond to customer inquiries.
• Assist with claims and seek sales leads.

Skills

Communication skills

Customer service focus

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

MS Office (Word & Excel)

Job description

Our Client, a Customs Brokerage Services company, is looking for a Customer Service Representative for their Eastern Passage, NS location.

Responsibilities:

• Reporting to the Manager, this position handles incoming calls, faxes, and email quote requests/orders, ensuring timely responses and efforts to secure additional business.
• Be prepared for incoming calls throughout the shift, excluding breaks and lunch.
• Provide accurate pricing to dealers, movers, and private customers as required.
• Answer all customer inquiries related to client Vehicle Transport services, transit times, and service parameters.
• Handle customer track and trace inquiries, providing accurate and timely information.
• Assist the Claim Department in offering solutions regarding claims issues.
• Achieve daily performance standards, such as number of calls answered and quote closing ratio.
• Make outbound calls to inform customers of service or rail delays proactively.
• Accurately process and input orders into the system.
• Identify potential sales leads, work with Sales to qualify them, and maximize order retention.
• Adhere to LII Business Code of Ethics, policies, and procedures.
• Perform other duties as assigned.

Requirements:

• Experience in the transportation industry is preferred but not required.
• Strong interpersonal and communication skills (oral and written).
• Proficiency in MS Office (Word & Excel).
• Keyboard typing speed of 45-60 wpm.
• Ability to work independently or in a team within a call center environment.
• Bilingual in French and English is desirable.
• Ability to multitask and prioritize workload effectively.
• Strong customer service focus and adaptability to diverse scenarios.
• Attention to detail and ability to handle large amounts of information accurately.
• Use of equipment: PC, fax, printer, telephone, credit-card machine.
• High School diploma or equivalent.

Why Should You Apply?

• Health Benefits
• Referral Program
• Opportunities for growth and advancement

As an equal opportunity employer, ICONMA supports and encourages the abilities of all persons regardless of race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability, political affiliation, genetics, marital status, veteran status, or any other characteristic protected by law.