Customer Service Representative

Associated Grocers of New England, Inc.; Eastern Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

Associated Grocers of New England is seeking a Full-Time Customer Service Representative to provide excellent service to all customers. In this role, you will handle inquiries, resolve issues, and maintain customer satisfaction while utilizing your strong critical thinking and communication skills. The successful candidate will have a high school diploma and at least five years of customer service experience, with a focus on working independently and effectively managing stress.

Benefits

Medical/dental/vision insurance

401K match

Profit sharing program

Paid time off

Vacation time off

Employee assistance program

Well-being program with incentives

Committee Participation

Qualifications

• Five years' experience in a Customer Service-related field.
• Ability to work independently.
• Strong typing skills with attention to detail.

Responsibilities

• Confer with internal and external customers to provide information.
• Resolve customers' service or billing issues effectively.
• Maintain records and locate materials as needed.

Skills

Critical Thinking

Communication

Data Entry

Stress Management

Education

High School diploma or equivalent

Job description

AG
11 Cooperative Way
Pembroke, NH 03275, USA

AG
11 Cooperative Way
Pembroke, NH 03275, USA

Associated Grocers of New England has been feeding New England and growing careers since 1946. As the largest retailer-owned, wholesale distribution center in New England, AG knows how to best serve the needs of its unique customers. We are currently looking for a FT Customer Service Representative. In this role, you will provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.

SUMMARY/PURPOSE:

Provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs.

• Schedule: Mon-Fri, 8:00 – 5:00pm.
• Rotating Sunday shifts every 3-4 weeks from 7:00am-1:00pm.
• After the Sunday shift, the following Friday is considered a day off.

POSITION RESPONSIBILITIES/ACCOUNTABILITIES:

• Confer with internal and external customers by telephone to provide information about products or services, take or enter orders, obtain details of issues.
• Receive and respond to customer issues; interaction with other departments is crucial in helping to resolve issues.
• Resolve customers' service or billing issues by performing activities such as issuing credits and pick-ups.
• Support customers with internet orders and solve issues to find the best solution.
• File and maintain records according to the filing system used. Locate and remove material from file when requested.
• May perform other duties as assigned to meet business objectives.

ESSENTIAL SKILLS & EXPERIENCE:

• High School diploma or equivalent
• Five years' experience in a Customer Service-related field
• Must have excellent critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to deal calmly and effectively with high stress situations including but not limited to high call volume and customer complaint resolution.
• Ability to work independently.
• Strong typing and data entry skills with focus on accuracy and attention to detail

WHY WE'RE A GREAT PLACE TO WORK:

As a retailer-owned wholesale cooperative, Associated Grocers of New England (AGNE) is dedicated to the success of its members and committed to serving the needs of independent grocers. We achieve our mission through: integrity, a supportive employee environment, concern for the communities we serve, efficient and innovative operations, and a commitment to excellence. AGNE is recognized in New Hampshire as the employer of choice. We attract great people, with great passion working for a great purpose. Employees who build a career at AGNE enjoy:

• Medical/dental/vision insurance
• Health savings account with employer contribution
• 401K match
• Profit sharing program
• Flexible spending account
• Life and AD&D insurance
• Employee purchase program
• Employee assistance program
• Paid time off
• Vacation time off
• Paid holidays/personal/sick days
• Computer purchase program
• Well-being program with incentives
• Committee Participation
• And more!

Join our dynamic team today, click "Apply Now" and someone will be in contact with you promptly.

Qualifications

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.