Customer Service Representative

Motion; Coquitlam; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the automation machinery manufacturing sector is hiring a Customer Service Representative in Coquitlam. The role involves managing customer orders and inquiries, ensuring customer satisfaction, and building relationships. Ideal candidates should possess strong communication skills and attention to detail, with some experience preferred.

Benefits

Healthcare coverage

Retirement savings

Vacation pay

Sick pay

Holiday pay

Qualifications

• Entry-level position requiring a high school diploma or GED.
• Zero to three years of related experience is acceptable.
• Product knowledge is preferred.

Responsibilities

• Fulfill customer orders and manage incoming calls.
• Respond to inquiries and provide quotes.
• Build and maintain customer relationships.

Skills

Reliability

Organization

Attention to Detail

Communication Skills

Time Management

Education

High school diploma or GED

Job description

Motion Coquitlam, British Columbia, Canada

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Motion Coquitlam, British Columbia, Canada

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Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
  
  

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
  
  

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

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