Customer Service Representative

Boss-Lubricants; Calgary; On-site; CAD 42,000 - 56,000; Full time

Job summary

Boss-Lubricants is seeking an Office Administrator to join our team in Calgary. The role focuses on courteous customer service, professional front-desk presence, and day-to-day office administration to support store operations.

Responsibilities include mail handling, phone and email communications, bookkeeping support, and aiding inside sales as needed. Prior forklift experience is a plus; physical tasks up to 50 lbs may be required.

Qualifications

• Minimum 1–2 years work experience in a physically demanding job, preferably in a warehouse environment.
• Experience working in customer service-related roles.
• Ability to plan job tasks, solve common problems and make decisions as necessary.
• Ability to communicate effectively, oral and written.
• Ability to lift up to 50 lbs (23 kg) when needed.

Responsibilities

• Manage store space and maintain store condition and visual standards.
• Provide high levels of customer service and assist customers to their vehicles when needed.
• Answer and transfer calls; take messages; page staff for urgent calls.
• Handle incoming mail and organize courier logistics.
• Maintain office equipment and boardroom reservations; update user manuals for front desk continuity.
• Assist with general office duties and inside sales overflow.

Skills

Customer service

Communication

Office administration

Plan tasks / problem solving

Ability to lift 50 lbs

Tools

Forklift experience

Pallet jacks

Job description

Job Description

Posted Thursday, August 13, 2026 at 6:00 a.m.

Boss is a major manufacturer, wholesaler and distributor of premium industrial and commercial lubricant products, supplying them throughout Central and Western Canada and the Northern and Central United States. With our continued growth strategy and our goal to maintain our reputation in Western Canada, we are looking for an Office Administrator to join our team to help them achieve greater efficiencies and maximize production levels to satisfy increasing demands. We are looking for someone who has courteous customer service skills, portrays a professional image and first smile for all incoming visitors to BOSS.

SCOPE

Through courteous customer service skills, portray a professional image and first smile for all incoming visitors to BOSS. The incumbent of this position will handle BOSS’ mail, phones, fax, couriers, day-to-day general administration and direct all visitors and walk-in clients to the appropriate personnel.

RESPONSIBILITIES

Customer Service

• Manage the effective use of space within the store.
• Maintain outstanding store condition and visual merchandising standards.
• Ensure high levels of customer’s satisfaction through excellent service.
• Carry products out to customer’s vehicle when needed.
• Answer incoming calls both promptly and professionally and transfer calls to the appropriate personnel.
• Take written messages when personnel are not available.
• Page employees for urgent calls.
• Assist customers with initial inquiries or defer to the appropriate Sales personnel as necessary.
• Communicate with staff to appreciate their whereabouts to minimize delays in customer or external inquiries.
• Page warehouse service personnel to assist customers with product delivery.
• Respond to customer inquiries regarding outstanding deliveries, based on established delivery schedules.
• Incoming Mail
  • Sort and distribute incoming personal and confidential mail into personalized mailboxes.
  • Open, date stamp and review all general mail addressed to BOSS and distribute it to the appropriate person or area of responsibility for further action.
  • Prepare all out-going mail and ensure it is correctly packaged for the appropriate method of shipping (ie. Surface mail, Courier, etc.).
  • Organize courier requests and contact couriers as appropriate.
• Administration and Office Support
  • Maintain phone and email contact list for all BOSS staff
  • File paperwork as necessary.
  • Contact service providers for any service calls or issues related to the photocopier, fax machine, stamp machine, or other office equipment.
  • Maintain the boardroom reservation system, clean the boardroom following each meeting to ensure the area is tidy for the next guests.
  • Update the Office’s “user manual” on what to do and who to call when others need to replace the incumbent at the Front Desk during absences or vacation.
  • Support company policies and procedures.
  • Assist with general office duties.
  • Date stamp and alphabetize all incoming cheques.
  • Prepare bank deposits and cash receipt deposits.
  • Photocopy cheques.
  • Transfer cheque information into the daily spreadsheet.
  • Assist inside sales with overflow.
  • Other duties as required.

QUALIFICATIONS/REQUIREMENTS

• Basic knowledge of oil and other products at Boss is an asset.
• Minimum 1-2 years work experience in a physically demanding job, preferably in a warehouse environment.
• Experience operating a forklift, pallet jacks is an asset.
• Experience working in customer service-related roles.
• Ability to plan job tasks, solve common problems and make decisions as necessary.
• Ability to communicate effectively, oral and written.
• Ability to lift up to 50 lbs (23 kg’s) when needed.