Customer Service Representative

Avmax Group; Calgary; On-site; CAD 36,000 - 48,000; Full time

Job summary

Avmax Group is seeking a Customer Service Representative in Calgary, AB, in the Avionics division. The role focuses on coordinating service calls, handling quotes, and supporting the service desk to ensure smooth operations and customer satisfaction.

Qualified candidates will have a minimum high school diploma, strong customer service skills, and solid MS Office proficiency. Excellent English communication skills are essential for this on-site role within a diverse aviation company.

Qualifications

• Minimum High School Diploma, or equivalent.
• Strong customer service skills.
• Computer Literate; strong MS Office skills.
• Communication – both verbal and written English language.
• Basic knowledge of Quantum.

Responsibilities

• Coordinate service calls and respond to administrative requests from customers.
• Produce a weekly report of outstanding work filtered by technician for both Instrument and Service shop.
• Email or fax quotes to customers for approval.
• Review past-due quotes and contact customers to obtain approval.
• Oversee the service desk and work with customers to resolve issues.
• Process credit card payments from COD walk-in customers.
• Assist with exchanges needed by customers.
• Send out customer reports.
• Follow up on parts needed to complete the job.

Skills

Customer service

MS Office

Communication

Education

High School Diploma

Job description

Employment Type: Full-time Permanent

Location: Calgary, AB

Division/Department: Avionics

Available Vacancies: 1

About Avmax

Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide.

Our vision at Avmax Group Inc. (\"Avmax\") is to simplify our customers' aviation needs through dependable, globally integrated services with trusted results. Established in 1976, our locations include: Calgary (HQ), Winnipeg and Vancouver in Canada, Great Falls and Jacksonville in the USA, Nairobi in Kenya, and N'Djamena in Chad.

Avmax offers the following capabilities: Aircraft Leasing, Airline Operations, Avionics, Component Repairs, Engineering, MRO, Paint and Spares. Avmax's engineering division is a Transport Canada authorized Design Approval Organization (DAO). Avmax's maintenance division is a Transport Canada authorized Maintenance Repair Organization (MRO).

Why work at Avmax?

Avmax has a diverse workforce with opportunity for growth and career advancements. We offer competitive compensation and benefit packages, flexibility, work-life balance and a friendly working environment.

We are proud of our work and commitment to create one of the leading workforce, products and services in the Aviation industry.

Reporting

The Customer Service Representative reports directly to the Director of Avionics.

Core Competencies

• Communication Skills
• Positive Attitude
• Problem-Solving Skills
• Professionalism
• Team Player
• Organization

Key Performance Indicators / Duties & Responsibilities

• Customer service: co-ordinate service calls when needed / respond to any administrative requests by customer.
• Produce a weekly report of all outstanding work filtered by tech for both the Instrument and Service shop.
• Email or fax all quotes to customers for approval.
• Review past due quotes and contact customers regarding getting the work approved.
• Oversee the service desk.
• Work with customers to resolve any issues brought forth.
• Receive credit card payments from COD walk in customers.
• Look after exchanges needed by customer.
• Send out customer reports.
• Follow up on parts needed to complete the job.

Qualifications

• Minimum High School Diploma, or equivalent.
• Strong customer service skills.
• Computer Literate; strong MS Office skills.
• Communication – both verbal and written English language.
• Basic knowledge of Quantum.

Experience

• Minimum three years in office administration role.
• 1-2 years of customer service experience.

Our recruitment commitments:

• We thank all applicants for their interest; however, only those selected for an interview will be contacted.
• Depending on qualifications, selected candidates may be offered a role at a more appropriate level.
• Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.
• Avmax Group Inc. is dedicated to, and prides itself on being an equal opportunity employer. We celebrate and welcome the diversity of all of our employees. Avmax Group Inc. has specific policies in place to prevent discrimination in our hiring practices on the basis of the protected grounds dictated by Canadian legislation. We therefore encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities, members of visible minorities, and women.
• Avmax will accommodate the needs of applicants with disabilities throughout all stages of selection process. If you need accommodation during the recruitment process, please advise your HR Representative. Information relating to the needs for accommodation measure will be addressed confidentially. Candidates may request a copy of Avmax's accommodation policy upon request.
• In order to be in compliance with the law, employees must be legally eligible to work in Canada.