Customer Service Representative

Frankensolar Americas; Calgary; On-site; CAD 55,000; Full time

Job summary

Frankensolar Americas is seeking an energetic Customer Associate to join their team in the renewable energy sector. The role emphasizes customer service, supporting the sales process while requiring effective communication skills. The position offers a competitive salary, full-time commitment, and opportunities for professional development.

Benefits

Dental care

Basic Healthcare

Paid time off

Personal & Professional Development Opportunities

Qualifications

• 1 year of experience in customer service is required.
• Degree in business or engineering preferred.
• Strong listening, presentation, and customer rapport skills.

Responsibilities

• Provide excellent customer service and address inquiries.
• Enter and process customer orders in the ERP system.
• Maintain customer database and ensure accurate account information.

Skills

Customer Service Experience

Multi-tasking

Presentation Skills

Organizational Skills

Communication Skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Microsoft Dynamics NAV

Job description

Frankensolar Americas is the leading distributor of solar panels and equipment in Canada with over 16,000 systems supplied since 2011. With three decades of business experience in Europe and North America, Frankensolar has developed an extensive portfolio of photovoltaic equipment in Canada which include : Solar Panels, Racking, Inverters, Batteries, and Charge Controllers.

Your Role

We are looking for an energetic, motivated, and well-spoken Customer service professional, who wants to get involved in the Renewable Energy Industry. The Customer Associate will be working together with a Key Account Manager on communication with customers, understanding their needs, and ensuring a smooth sales process. Frankensolar offers competitive salary and benefits package in a fast-growing industry. We are an equal opportunity employer and encourage people of all backgrounds to apply.

Accountabilities :

• Provides excellent customer service and promotes a positive experience to Frankensolar current customers.
• Assist walk-in customers with inquiries, product information, and take payment if needed via terminal machine, cash, or cheque.
• Promptly respond to inbound emails, messages, customer inquiries and phone calls.
• Maintains database by entering new and updated customer and account information.
• Processing signed quotes and customers’ orders / PO into our in-house ERP system efficiently and accurately.
• Provide weekly updates for all open orders in the system in the weekly meeting.
• Outbound calls / emails to customers to gather and verify shipping information to have a smooth shipping process.
• Proactively update customers of stock levels and shipping.
• Ensuring that the company database is updated with customer information, including change of address / contact information etc.
• Process sales return order, initiate shipping claims for damages with the respective shipping company in a timely manner.
• Process Replacement orders for the damages with the help of shipping department.
• Supporting outside sales teammates as appropriate to ensure customers’ needs and inquiries are addressed in a timely manner.
• Provides inventory updates to Procurement department via PO Tracker so stock levels can be well maintained.
• Responsible for handling shipping of boxed items using online shipping portals.
• Maintain open orders in NAV and follow up on shipping with customers, consistently.
• Keep secure records of outgoing inventory by scanning hard copy documents in the company’s digital filing system.
• Responsible for sharing the shipping details with customers for outgoing inventory.
• Checking freight invoices in collaboration with the accounting department to reconcile any extra charges with customers.
• Handle online shop orders that come in through E-commerce store.
• Participate in upskill when available (inside sales training, procedure training and management skill development, etc.).
• Acknowledging and resolving customer complaints.
• Responsible for the day-to-day interactions and sales functions between customers, Sales Account Managers and the product supply functions within the company.
• Development of Industry and product knowledge to enhance client service.
• Other duties as assigned.

REQUIREMENTS AND SKILLS

• Must be organized, Ability to multi-task, prioritize, and manage time effectively.
• Strong listening and presentation skills.
• Ability to establish rapport with customers.
• Natural curiosity and desire to learn, grow and develop your skill set.
• Experience in customer service is required.
• Proficient in Microsoft Office products (Microsoft Word, Excel, and Outlook).
• A college degree / diploma either in a business or engineering related field is preferred.
• Knowledge of Microsoft Dynamics NAV is an asset, but not required.

If you are interested in this position at Frankensolar Americas, please submit your detailed resume. We thank you for your interest in Frankensolar; however, only those applicants selected for an interview will be contacted.

Job Types : Full-time, Permanent

Salary : $55,000.00 per year

• Dental care
• Basic Healthcare
• Paid time off
• Personal & Professional Development Opportunities

Schedule : Monday to Friday

Education :

Bachelor’s degree is required.

Experience :

Customer service : 1 year (required)

Seniority level : Entry level

Employment type : Full-time

Solar Electric Power Generation

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