Customer Service Representative

US TOOLGROUP; Burlington; On-site; CAD 60,000 - 65,000; Full time

Job summary

US Tool Group, a leading supplier of industrial products, seeks a Customer Service Representative to support quotes, orders, and supplier interactions. The role emphasizes accuracy, confidentiality, and strong customer service in a full-time, on-site Canada-based position.

Ideal candidates have high school education, post-secondary preferred, and a proven ability to navigate purchasing processes and supplier relationships. Training is provided and benefits are included.

Qualifications

• Experience in customer service and purchasing support.
• Understanding of purchasing processes and supplier relations.
• Familiarity with NDA and handling confidential information.

Responsibilities

• Handle quote requests from customers and provide timely responses.
• Process supplier RFQs, quotes, and order entries.
• Determine supplier sources and initiate blanket POs.
• Create part numbers for spot buys and manage discrepancies.
• Serve as main contact for customers and handle RMAs.
• Expedite orders and perform total cost analysis for purchasing decisions.

Skills

Buyer training

Problem solving

Customer service

Purchasing process

Order flow

Supplier knowledge

Product knowledge

Attention to detail

Confidentiality

Education

High school diploma

Post-secondary education

Job description

This is a Full-Time contract position (12 months) with possible extension.Customer Service RepresentativeWho We Are:You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.Salary: $60,000 – $65,000 per year, based on experience and qualifications, plus a comprehensive benefits package and RRSP program.If you have:Passing Buyers TrainingProblem solving skillsActively seeking and documenting conversion opportunities to move spend to USTG preferred suppliers with documented successesUnderstanding of purchasing processUnderstanding of departmental touch points in order flowComprehensive understanding of suppliers and products offeredPositive Attitude with excellent customer service skillsStrong attention to detail, recognize and report issuesAwareness of NDA's and confidential information (customer prints / special pricing)Ensures that agreements are executed that protect the organization, and ensures that no information is disseminated without proper controls. Limits the flow of information internally and externally for confidential subject matter. Files intellectual property documents to secure rights, if necessary.A typical day may look like this:Customer Service Role – Quote request from customer, deliver, general inquiries from customersSupplier RFQ’sCustomer Quote/Order EntryDetermine Supplier/SourceInitiate Blanket POsCreate Part Numbers Spot buyMain contact for customersDiscrepanciesRMA’s – Both sides/ Supplier and internalExpeditingApplies total cost analysist to purchasing decisionsEducationHigh school – MandatoryPost-secondary education preferred (CEGEP, college diploma, or equivalent). Equivalent combination of education and customer service experience will also be considered.Why join us?Stable full-time position in a well-established and growing North American organizationPersonal and professional growth with opportunities for advancement within the companyGood benefits package including RRSP, dental, and extended health careSupportive and structured team environmentTraining provided to ensure success in the rolePaid holiday and paid time off accrualWeekly PayPhysical Requirements:Ability to perform the essential functions of the job, with or without reasonable accommodationUS Tool Group is committed to employment equity and fostering an inclusive, diverse, and respectful workplace. We welcome applications from all qualified individuals, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, ethnic minorities, and individuals of all gender identities and expressions. Reasonable accommodation is available upon request throughout the recruitment process in accordance with applicable human rights legislation. For more information or to request reasonable accommodation during the recruitment process, please contact the Human Resources Department at 573-431-3856.