Customer Service Representative

Due-North-3; Brampton; On-site; CAD 50,000 - 60,000; Full time

Job summary

Minus Forty QBD Corp. (DBA “Aeritek”) is seeking a Customer Service Representative to partner with our outside sales team and deliver effective solutions from lead generation to order fulfillment and ongoing support.

This role focuses on building strong customer relationships and driving sales opportunities while coordinating across departments to ensure a seamless experience. The successful candidate will have a bachelor’s degree or diploma and at least two years in Sales/Customer service in a

Qualifications

• Post-Secondary education, preferably a bachelor’s degree or Diploma.
• Minimum two years’ experience in Sales/Customer service, preferably in a B2B environment.
• Experience with a manufacturing company is desirable.
• Experience in refrigeration or similar equipment industry is beneficial.
• Experience working directly with customers in Food Service and/or Pet industry environments.
• Strong administration and organization skills.

Responsibilities

• Support customers throughout the sales cycle, from inquiries and quotations to order fulfillment, delivery, and post-sale support.
• Process purchase orders, quotations, credit applications, and customer records accurately using company systems and established procedures.
• Serve as a primary point of contact for customers, addressing product inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Coordinate with Sales, Operations, Finance, and other departments to ensure timely order fulfillment and effective problem resolution.
• Build and maintain strong relationships with customers while identifying opportunities to support account growth and evolving customer needs.
• Provide customers with product recommendations, technical information, pricing, availability, warranties, and service-related details.
• Monitor customer orders, delivery schedules, and account activity to ensure service commitments are met.
• Prepare reports, forecasts, and other administrative documentation to support business operations and decision-making.
• Gather and share customer feedback, market trends, and competitor insights to support continuous improvement and business growth.
• Participate in training, professional development, and continuous improvement initiatives while promoting the company's values, quality standards, and collaborative culture.
• Assist with onboarding and training new team members to support operational excellence and productivity.

Skills

Strong administration

Education

Bachelor’s degree or Diploma

Job description

Salary Range: $50,000.00 To $60,000.00 Annually

We Are

Minus Forty QBD Corp. (DBA “Aeritek”) manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty® & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.

Located at our Milton office, the Customer Service Representative role is to work in partnership with our outside sales team to provide customers with effective solutions that meet their needs and requirements. Responsibilities span all stages of the sales cycle, from lead generation and quotation support through to order fulfillment, implementation, and ongoing customer support. Customer Service Representatives play a key role in driving sales, fostering strong customer relationships, and coordinating with multiple departments to ensure a positive customer experience while representing both customer and sales interests.

Success in this role is measured by delivering exceptional customer service, maintaining accurate and efficient order management, building strong customer relationships, supporting sales growth, and collaborating effectively across departments to ensure customer satisfaction and on-time delivery of solutions.

Main Duties & Responsibilities

• Support customers throughout the sales cycle, from inquiries and quotations to order fulfillment, delivery, and post-sale support.
• Process purchase orders, quotations, credit applications, and customer records accurately using company systems and established procedures.
• Serve as a primary point of contact for customers, addressing product inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Coordinate with Sales, Operations, Finance, and other departments to ensure timely order fulfillment and effective problem resolution.
• Build and maintain strong relationships with customers while identifying opportunities to support account growth and evolving customer needs.
• Provide customers with product recommendations, technical information, pricing, availability, warranties, and service-related details.
• Monitor customer orders, delivery schedules, and account activity to ensure service commitments are met.
• Prepare reports, forecasts, and other administrative documentation to support business operations and decision-making.
• Gather and share customer feedback, market trends, and competitor insights to support continuous improvement and business growth.
• Participate in training, professional development, and continuous improvement initiatives while promoting the company's values, quality standards, and collaborative culture.
• Assist with onboarding and training new team members to support operational excellence and productivity.

You Have

• Post-Secondary education, preferably a bachelor’s degree or Diploma
• Minimum two years’ experience in Sales/Customer service, preferably in a B2B environment
• Experience with a manufacturing company is desirable
• Experience in refrigeration or similar equipment industry is beneficial.
• Experience working directly with customers in Food Service and/or Pet industry environments.
• Strong administration and organization skills.

AI Disclosure

Our recruitment process may include the use of artificial intelligence (AI) tools to assist in screening and assessing applications. These tools operate within our applicant tracking system and are only activated with the applicant’s consent. All AI-assisted evaluations are reviewed by our recruitment team to ensure fairness and accuracy.

Vacancy Status

This post reflects an active hiring need for a current vacancy or a newly created position within our organization.

We Are

Minus Forty QBD Corp. (DBA “Aeritek”) manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty® & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.

Your Opportunity

Located at our Milton office, the Customer Service Representative role is to work in partnership with our outside sales team to provide customers with effective solutions that meet their needs and requirements. Responsibilities span all stages of the sales cycle, from lead generation and quotation support through to order fulfillment, implementation, and ongoing customer support. Customer Service Representatives play a key role in driving sales, fostering strong customer relationships, and coordinating with multiple departments to ensure a positive customer experience while representing both customer and sales interests.

Success in this role is measured by delivering exceptional customer service, maintaining accurate and efficient order management, building strong customer relationships, supporting sales growth, and collaborating effectively across departments to ensure customer satisfaction and on-time delivery of solutions.

Main Duties & Responsibilities

• Support customers throughout the sales cycle, from inquiries and quotations to order fulfillment, delivery, and post-sale support.
• Process purchase orders, quotations, credit applications, and customer records accurately using company systems and established procedures.
• Serve as a primary point of contact for customers, addressing product inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Coordinate with Sales, Operations, Finance, and other departments to ensure timely order fulfillment and effective problem resolution.
• Build and maintain strong relationships with customers while identifying opportunities to support account growth and evolving customer needs.
• Provide customers with product recommendations, technical information, pricing, availability, warranties, and service-related details.
• Monitor customer orders, delivery schedules, and account activity to ensure service commitments are met.
• Prepare reports, forecasts, and other administrative documentation to support business operations and decision-making.
• Gather and share customer feedback, market trends, and competitor insights to support continuous improvement and business growth.
• Participate in training, professional development, and continuous improvement initiatives while promoting the company's values, quality standards, and collaborative culture.
• Assist with onboarding and training new team members to support operational excellence and productivity.

You Have

• Post-Secondary education, preferably a bachelor’s degree or Diploma
• Minimum two years’ experience in Sales/Customer service, preferably in a B2B environment
• Experience with a manufacturing company is desirable
• Experience in refrigeration or similar equipment industry is beneficial.
• Experience working directly with customers in Food Service and/or Pet industry environments.
• Strong administration and organization skills.

AI Disclosure

Our recruitment process may include the use of artificial intelligence (AI) tools to assist in screening and assessing applications. These tools operate within our applicant tracking system and are only activated with the applicant’s consent. All AI-assisted evaluations are reviewed by our recruitment team to ensure fairness and accuracy.

Vacancy Status

This post reflects an active hiring need for a current vacancy or a newly created position within our organization.

Monday to Friday, 40 hours per week with flexible start time between 7:30 am and 9:00 am.