Customer Service Representative

XTL Transport, Logistics, Distribution; Balzac Industrial Park; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Collective benefits paid 100% by the 1

RRSP-matching program after 3 months

Competitive salary

Job security (essential service)

Open Door Policy

Commitment to a safe work environment

Job summary

XTL Transport, Logistics, Distribution in Balzac, Alberta is seeking a Customer Service Representative to manage day-to-day commitments, data entry, and customer communications to ensure loyalty and growth. The role focuses on SAP-based account management, accurate documentation, and collaboration with warehouse teams to keep operations on track.

You'll work Monday to Friday, 7:00am-3:30pm, with a strong emphasis on accuracy, teamwork, and safety policies.

Qualifications

• Minimum 1 year of experience and working knowledge of SAP software.
• Excellent attention to detail and flexibility to work overtime.
• Ability to work in a team with a good sense of initiative.
• Ability to work with minimal supervision.
• Ability to follow safety policies and procedures.
• Due to CT-PAT policy, successful candidate will be subject to a background check.
• Must be eligible to work within Canada.

Responsibilities

• Perform accurate data entry for receiving and shipping transactions
• Create, update, and maintain customer account information
• Update customer profiles and track account activity
• Run operational and customer reports as required
• Communicate customer requests clearly to warehouse operations
• Maintain positive and professional relationships with customers
• Conduct regular follow‑ups with customers
• Liaise with operations to ensure all receiving and shipping documents are accurate
• Validate that all warehouse transactions are complete and accurate
• Ensure transactions and services are properly entered into the system
• Confirm that services are correctly invoiced
• Perform other related tasks as required

Tools

SAP

Job description

Customer Service Representative

XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible for ensuring day-to-day commitments are executed as promised. Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth. The ideal candidate will be customer-focused and strive to ensure customer commitments are delivered.

Work Shift: Monday to Friday 7:00am-3:30pm

Responsibilities:

Customer Account & Data Management

• Perform accurate data entry for receiving and shipping transactions
• Create, update, and maintain customer account information
• Update customer profiles and track account activity
• Run operational and customer reports as required

Communication & Customer Support

• Communicate customer requests clearly to warehouse operations
• Maintain positive and professional relationships with customers
• Conduct regular follow‑ups with customers
• Liaise with operations to ensure all receiving and shipping documents are accurate

Validation & Follow‑Up

• Validate that all warehouse transactions are complete and accurate
• Ensure transactions and services are properly entered into the system
• Confirm that services are correctly invoiced

Other Duties

• Perform other related tasks as required

Qualifications:

• Minimum 1-year of experience and working knowledge of SAP software
• Excellent attention-to-detail and flexibility to work overtime
• Ability to work in a team with a good sense of initiative
• Ability to work with minimal supervision
• Ability to follow safety policies and procedures
• Due to current CT-PAT policy, successful candidate will be subject to a background check
• Must be eligible to work within Canada

Working with XTL:

• Collective benefits paid 100% by the employer after 3 months of probation
• RRSP-matching program after 3 months of employment
• Competitive salary
• Job security (essential service)
• Open Door Policy
• Commitment to a safe work environment

At XTL, you will find the place that suits you!

XTL is an employer that promotes equality of opportunity and embraces diversity in the workplace. Each application is considered equivalent, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability. The masculine is used only for the purpose of lightening the text.