Customer Service Representative

FortisAlberta Inc.; Airdrie; In loco; CAD 25.000 - 33.000; Part-time

Descrizione del lavoro

FortisAlberta Inc. is seeking 10 Customer Service Representatives to support customers across Alberta from our Airdrie Kingsview location. The role is part-time and hybrid, with six weeks of full-time training and schedules that may include weekends.

You will handle inquiries, resolve outages, create work orders, and document customer interactions while collaborating with Dispatch and Control Centre to provide timely outage information.

Competenze

• High school diploma required.
• Strong customer service and communication skills with the ability to listen, understand needs, and provide clear information.
• Ability to stay organized and make sound decisions in a busy, fast-paced environment.

Mansioni

• Respond to and resolve inquiries via phone, email, WebChat, and other channels.
• Support customers during power outages and emergencies.
• Identify needs, resolve concerns, and escalate complex issues.
• Create work orders and document interactions and service requests.
• Collaborate with Dispatch and Control Centre for outage information.
• Monitor trouble calls and ensure follow-up with customers.
• Maintain accurate customer, outage, and service data in internal systems.
• Review meter information and support appropriate service actions like reconnection requests.
• Identify opportunities to improve processes and customer experience.
• Participate in special projects and provide additional Customer Care support.

Conoscenze

Customer service

Communication

Organization

Problem solving

Teamwork

Microsoft Office

Formazione

High school diploma

Strumenti

SAP exposure

MS Excel

Descrizione del lavoro

Create an automated notification for new positions in FortisAlberta (select how often, in days, you'd like to receive an alert):

ABOUT US

At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: October 31, 2026

TITLE: Customer Service Representative (U26-197)

DEPARTMENT: Customer Service

WORK LOCATION/OFFICE: Airdrie Kingsview

STATUS: Part Time Temporary

NUMBER OF HIRES: 10

FortisAlberta is looking for 10 customer-focused Customer Service Representatives to help deliver a positive experience to customers across Alberta.

In this role, you will respond to customer inquiries through phone, email, and WebChat, help resolve service issues, and provide timely information during outages and emergency situations.

If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to put your customer service skills to work!

Job Description:

• Respond to and resolve customer inquiries received through phone, email, WebChat, and other communication channels.
• Safely and effectively support customers during power outages and emergency situations.
• Identify customer needs, resolve concerns, and elevate complex issues when additional support is required.
• Create work orders and accurately document customer interactions and service requests.
• Collaborate with Dispatch and the FortisAlberta Control Centre to provide customers with timely information about planned and unplanned outages.
• Monitor incoming trouble calls and ensure appropriate customer follow-up is completed.
• Maintain accurate customer, outage, and service information within internal systems.
• Review meter information and support appropriate service actions, including reconnection requests.
• Identify opportunities to improve processes and enhance the customer experience.
• Participate in special projects and provide additional Customer Care support as required.

Qualifications:

• High school diploma.
• Strong customer service and communication skills with the ability to listen, understand customer needs, and provide clear information.
• Ability to remain organized and make sound decisions in a busy, fast-paced customer service environment.
• Strong attention to detail and ability to accurately enter and maintain customer information.
• Ability to work independently while effectively collaborating with team members and internal stakeholders.
• Strong problem-solving skills with the ability to follow established processes and resolve customer requests.
• Proficiency with Microsoft Office applications.
• Previous customer service experience and exposure to SAP systems are considered assets.

Important:

• Permanent, part-time role.
• Based out of our Airdrie location.
• Hybrid position, with ability to work some days from home.
• All successful candidates will be subject to an education verification, criminal background check and must provide references.
• The Customer Care Centre operates 24 hours a day, seven days a week, and schedules will vary. Saturdays and Sundays may be regular scheduled workdays.
• Must be available for six weeks of full-time training, Monday through Friday from 8:00 a.m. to 3:30 p.m., and be available to work between 15 and 40 hours per week following training.
• Additional testing may be required.

We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.