Customer Service Rep (Travel Enthusiast) On-Site

Concentrix; Dartmouth; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Registered Retirement Savings Plan

Paid time off

Holidays

Employee referral program

Mentorship programs

Modern office environment

Job summary

Concentrix in Dartmouth, Nova Scotia, is seeking a Customer Service Representative to join a diverse team delivering exceptional customer experiences for leading brands. You will handle inbound contacts, assist with travel bookings, and resolve questions with courtesy and professionalism.

The role includes training, incentives, and benefits such as medical, dental, vision, RRSP, paid time off, and holidays, with opportunities for career growth and advancement within a Fortune 500 company.

Qualifications

• High school diploma or equivalent.
• Travel savvy with passion/experience.
• Excellent verbal and written English communication.
• Typing 35 wpm as verified by a formal test.
• Willingness to work flexible shifts (Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST).
• TICO certification (preferred).
• GDS experience for Service Agents (preferred).
• Proficiency in a multi-system environment.

Responsibilities

• Receive incoming contacts from customers interested in purchasing/researching travel.
• Determine customer reservation needs and preferences using established questions.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on customer needs (air, hotel, car, travel products).
• Research travel rates, destinations, options, and packages for customers.
• Process travel transactions by entering accurate reservation information.
• Support requests for itinerary changes or cancellations with accuracy.
• Answer general travel and site-related questions from customers.
• Deliver expert customer experiences with a smile.

Skills

Verbal communication

Written communication

Typing 35 wpm

Multi-system proficiency

Sales/service experience

Education

High school diploma or equivalent

Tools

GDS experience

CRM systems

Job description

Join a world-class team in Dartmouth, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you’ll:

• Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Determine customer reservation needs and preferences by utilizing established question and answer techniques
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
• Research travel rates, destinations, options, and packages for customers.
• Process travel transactions by entering accurate and complete reservation information into the relevant systems
• Professionally and accurately support customer requests for itinerary changes or cancellations.
• Correctly answer general travel and site related questions from customers
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

• High school degree or equivalent (required)
• Travel savvy: passion / experience with travel
• Sales/service experience in retail, sales, service or other "helping" business (preferred)
• Willingness to work flexible shifts ( Mon-Fri 8am-1am AST, Sat-Sun 8am-10pm AST)
• TICO certification (preferred)
• GDS experience for Service Agents (preferred)
• Proficiency in a multi-system environment
• Exceptional verbal and written communication skills in English
• Typing 35 wpm as verified by a formal test
• Excellent computer skills and eagerness to excel at technical systems and internal tools
• Eagerness to learn new technologies

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Cognitive Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE