Customer Service Rep (Sleep Support Advisor) - Full Time - Bracebridge, ON

Praxair; Bracebridge; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Customer Service Representative to join their team in Bracebridge. This full-time position offers an exciting opportunity to engage with clients, providing essential support and education on CPAP therapy equipment. The ideal candidate will excel in customer service, possess strong communication skills, and be driven to meet sales targets. Join a company dedicated to improving lives through innovative healthcare solutions and be part of a dynamic environment where your contributions truly matter.

Qualifications

• Experience in customer service with a focus on satisfaction is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Process client orders and inquiries while meeting sales targets.
• Educate clients on CPAP therapy equipment and manage customer accounts.

Skills

Customer Service Excellence

Excellent communication skills

Interpersonal skills

Time management skills

Ability to up sell

Results oriented

Organizational skills

Self-motivated

Ability to work under pressure

Education

High School Graduate

Job description

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

At Medigas, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Customer Service Rep (Sleep Support Advisor) - Full Time - Bracebridge, ON

Primary Purpose

Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada sleep business.

Key Accountabilities:

1. Educate clients and fit for CPAP Therapy equipment
2. Meet store sales and margin targets, working with Territory Manager and Customer Service Team
3. Work with Sleep Labs to ensure client therapy needs are met and government billing forms are completed and submitted in a timely manner
4. Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
5. Stock shelves and set up promotional materials
6. Work with vendors to educate all staff on CPAP therapy products
7. Accountable for providing complete and accurate account set-up and pricing data and ensures ongoing accuracy of customer information
8. The successful candidate will help support the Territory Managers, balancing time between inside sales and customer service duties along with helping the team to achieve a targeted sales budget.
9. Collection of payments to ensure customer accounts are current

Required Qualifications

Education:

1. High School Graduate

Experience:

1. A work history focusing on customer satisfaction is a pre-requisite
2. Must have the ability to “up sell”

Knowledge / Skills / Abilities:

1. Customer Service Excellence
2. Excellent communication, interpersonal and computer skills
3. Drive to exceed sales and margin targets
4. Time management skills, able to multitask and stay calm under pressure
5. Results oriented, organized, and able to set priorities and follow through on tasks
6. Manage relationships with current and new customers, as well as referral sources
7. A commitment to safety is a must and the desire and ability to work in a fast-paced environment
8. Self-motivated and capable of working with minimum supervision
9. A safety conscious team player who works well with others