Customer Service Rep (Sleep Support Advisor) - Full Time - Bracebridge, ON

Praxair Deutschland GmbH; Bracebridge; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team in Bracebridge. This full-time role involves engaging with clients, processing orders, and providing support for CPAP therapy equipment. You'll be responsible for meeting sales targets while ensuring high levels of customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, with a strong focus on customer service. Join a dynamic team dedicated to making a positive impact in the healthcare sector and enjoy opportunities for personal and professional growth in a supportive environment.

Qualifications

• High School diploma required; customer service experience preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Process client orders and inquiries via phone and in-person.
• Meet sales targets and support Territory Managers effectively.
• Educate clients on CPAP Therapy equipment.

Skills

Excellent communication skills

Interpersonal skills

Computer skills

Time management

Customer satisfaction focus

Sales skills

Multitasking

Results-oriented

Organizational skills

Team player

Education

High School Graduate

Job description

Job Description - Customer Service Rep (Sleep Support Advisor) - Full Time - Bracebridge, ON (25000747)

Customer Service Rep (Sleep Support Advisor) - Full Time - Bracebridge, ON

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

At Medigas, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Primary Purpose

Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients. Accountable for meeting sales targets associated with Linde Canada sleep business.

Key Accountabilities:

1. Educate clients and fit for CPAP Therapy equipment
2. Meet store sales and margin targets, working with Territory Manager and Customer Service Team
3. Work with Sleep Labs to ensure client therapy needs are met and government billing forms are completed and submitted in a timely manner
4. Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
5. Stock shelves and set up promotional materials
6. Work with vendors to educate all staff on CPAP therapy products
7. Provide complete and accurate account set-up and pricing data and ensure ongoing accuracy of customer information
8. Support the Territory Managers, balancing time between inside sales and customer service duties along with helping the team to achieve a targeted sales budget.
9. Collect payments to ensure customer accounts are current

Required Qualifications

Education:

1. High School Graduate

Experience:

1. A work history focusing on customer satisfaction is a pre-requisite
2. Must have the ability to “up sell”

Knowledge / Skills / Abilities:

1. Excellent communication, interpersonal and computer skills
2. Drive to exceed sales and margin targets
3. Time management skills, able to multitask and stay calm under pressure
4. Results oriented, organized, and able to set priorities and follow through on tasks
5. Manage relationships with current and new customers, as well as referral sources
6. A commitment to safety is a must and the desire and ability to work in a fast-paced environment
7. Self-motivated and capable of working with minimum supervision
8. A safety conscious team player who works well with others

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.