Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer experience provider in Windsor, Ontario is seeking a bilingual customer support representative. The role involves providing inbound support, resolving technical issues, and ensuring superior customer experiences. Candidates should have at least one year of experience in customer service and be fluent in both French and English. This position offers a competitive salary and comprehensive benefits package, along with opportunities for advancement in a supportive work environment.

Benefits

Salary up to $20.90 per hour

Performance-based incentives

Comprehensive benefits package

Access to paid training

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluency in both French and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to $20.90 per hour, with performance-based incentives
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Work remotely in a supportive and inclusive environment
• Access to paid training and lucrative employee referral bonuses
• Comprehensive benefits package including medical, dental, and vision insurance
• Networking opportunities with diverse employee groups and programs promoting health and wellness

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Experience in a remote work environment
• Familiarity with financial services or products
• Strong multitasking abilities in a fast-paced setting
• Additional certifications related to customer service or technology

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.