Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity:
- Salary up to $24.56/hour, with performance-based incentives
- Opportunities for career advancement, with 80% of managers promoted from within
- Work remotely from the comfort of your home
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid training and performance bonuses available
- Access to professional development and mentorship programs

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services to customers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Fluency in English, German, and French
- At least one year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and willingness to learn new technologies

How to Stand Out (Preferred Qualifications):
- Candidates located in the Oshawa, ON area are preferred
- Proficiency in multitasking in a fast-paced environment
- A desktop or laptop computer for testing; a work computer may be provided
- High-speed internet connection (no wireless/hotspots or satellite)
- A smartphone for communication

#CustomerService #RemoteWork #AutomotiveIndustry #CareerGrowth #TrilingualJobs #DiversityAndInclusion

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