Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company in Canada is seeking bilingual customer support agents fluent in French and English. The role includes providing inbound support, resolving technical issues, and delivering excellent customer experiences, all while working remotely. Candidates must have a high school diploma and at least one year of customer service experience. This position offers competitive pay up to $25 per hour with performance incentives, paid training, and opportunities for advancement within the organization.

Benefits

Health, dental, and vision insurance

Comprehensive employee assistance program

Paid training

Career advancement opportunities

Qualifications

• At least 1 year of customer service experience.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service (Automotive)

Why consider this job opportunity

• Salary up to $25 per hour, with performance-based incentives
• Paid training and opportunities for career advancement within the organization
• Remote work flexibility, allowing you to work from home
• Access to health, dental, and vision insurance, as well as a comprehensive employee assistance program
• Networking opportunities with diverse employee resource groups
• Culture focused on employee support, diversity, and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must speak fluent French and English
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free environment to work from home
• Strong computer navigation skills and PC knowledge

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced multi-tasking environment
• Eagerness to learn new technologies
• Availability of a desktop or laptop for testing purposes
• Access to high-speed internet without wireless/hotspots or satellite

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