Customer Service Rep – Financial (Remote)

Concentrix; Cambridge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service solutions provider is seeking a Customer Support Representative to assist customers with inquiries and technical issues remotely. Candidates should have at least 1 year of customer service experience and be open to flexible work shifts. This role offers competitive pay and opportunities for advancement within the company, all while fostering an inclusive and supportive work environment.

Benefits

Performance-based incentives

Comprehensive benefits package

Flexible work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for work shifts.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary up to $20/hr, with performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits package, including medical, dental, and vision insurance
• Access to daily pay options and lucrative employee referral bonuses
• Inclusive company culture with programs supporting diversity, equity, and community engagement

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for work shifts
• A quiet, distraction-free environment to work from at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with customer service in a remote setting
• Strong eagerness to learn new technologies
• Ownership of a desktop or laptop for work-related tasks
• Familiarity with health and wellness programs
• Participation in community service or diversity initiatives

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #TechnologySolutions

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