Customer Service Rep – Financial (Remote)

Concentrix; Alberta; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking candidates for a remote customer support position based in Canada, Alberta. The role involves assisting customers, resolving technical issues, and providing exceptional service. Candidates should have at least 1 year of experience and a high school diploma. This position offers a competitive salary, paid training, and comprehensive benefits including medical and retirement plans. Opportunities for career growth are also available.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Potential incentives based on performance

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary range of $18-$20/hr, with potential incentives based on individual and company performance
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance, employee assistance programs, and retirement savings plans
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• Opportunities for career growth, with 80% of managers promoted from withinli>
• Work-from-home convenience and a supportive, inclusive company culture

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Ability to work in a quiet, distraction-free environment at home
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Desktop or laptop computer for completing testing requirements
• High-speed internet connection (no wireless/hotspots or satellite)
• Smartphone for communication and connectivity

Bonus

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #EmployeeBenefits

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