Customer Service Representative

Third Party CS; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will be the first point of contact for clients, providing product information and resolving inquiries with empathy and efficiency. You will thrive in a fast-paced environment where your communication skills and customer-focused approach will shine. This position offers tremendous opportunities for upward mobility and flexible working hours, including remote options. If you are eager to learn and make a positive impact on customer experiences, this is the perfect opportunity for you.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Remote Position(s) available

Qualifications

• Experience in customer support, sales, or related fields is essential.
• Strong communication and multitasking abilities are required.

Responsibilities

• Provide excellent customer care and assess customers’ needs.
• Manage incoming calls, emails, and chats effectively.
• Record and organize customer interactions and account changes.

Skills

Customer service

Communication skills

Multitasking

Time management

Problem-solving

Education

Previous experience in customer support or related field

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team target goals.
• Record, organize, and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.

Benefits

• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Tremendous upward mobility into other positions and management.
• Flexible hours.
• Remote Position(s) available (work from home).