Customer Service (remote work , no vaccination required)

Path Arc; Beaumont; Remote; CAD 35,000 - 50,000; Full time

Job summary

Path Arc seeks a motivated Customer Service Representative to enhance client satisfaction through exemplary support. This remote role requires strong communication skills and the ability to handle diverse customer inquiries effectively, ensuring positive experiences and resolutions. The position offers flexible hours and significant growth opportunities within the company.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility into management

Qualifications

• Excellent at communicating over the phone and other platforms.
• Ability to listen actively and relay information.
• Customer-focused for positive experiences.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Provide product information and troubleshoot issues.
• Record and organize customer interactions.

Skills

Excellent customer care

Ability to multitask

Time management

Active listening

Customer-focused approach

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

Customer Service (remote work , no vaccination required)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)