Customer Service Professional, Sales

ATS Traffic; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Job summary

ATS Traffic in Edmonton, Alberta, is seeking a full-time Customer Service Professional to join our team. This role handles calls, quotes, invoices, and sales orders, serving as the first point of contact for customers and walk-ins. Strong communication, organization, and team collaboration are essential.

The successful candidate will engage with customers in a fast-paced environment, maintain relationships, and support internal teams while upholding ATS Traffic core values.

Qualifications

• Approximately 2 years' experience in customer service and/or sales.
• Previous experience in the traffic control/construction industry is preferred but other experience considered.
• Proficient Microsoft Office 365: Word, Excel, and Outlook are required.
• Strong verbal and written communication skills are required.
• Strong organizational and planning capabilities.
• Self-motivated.
• Strong team and collaboration mindset.
• Excellent interpersonal skills.
• Attention to detail and accuracy.
• Ability to maintain composure during busy season with professionalism and efficiency.
• Team player; discretion, confidentiality, and integrity.

Responsibilities

• Data Entry: accurately process quotes, sales orders and tickets in various systems.
• Answer and direct all incoming calls, greet walk-in customers.
• Handle inquiries for quotes, orders as well as customer concerns.
• Work closely with Account Managers.
• Build and maintain customer relationships.
• Take payment on cash sales.

Skills

Customer service

Sales

Teamwork

Communication skills

Detail oriented

Tools

Microsoft Office 365

Excel

Word

Outlook

Job description

Edmonton
9015 14 Street NW
Edmonton, AB T6P0C9, CAN

• Travel Required: No

Description

Location: Edmonton, Alberta

Status: Full-Time, Monday - Friday 8:00AM to 4:30PM

Reports To: Branch Manager

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

• Do What’s Right
• Our People Matter
• Trust Through Teamwork
• Striving for Excellence

About the Position

ATS Traffic is currently looking for a full-time Customer Service Professional (CSP) to join our team in Edmonton, Alberta. This is an excellent opportunity for anyone with retail customer service and/or sales background looking to work within a professional setting and someone eager to learn new skill's!

This position is the first point of contact for customers looking to acquire equipment from ATS. CSP will handle calls, quotes, invoices, and sales orders alongside customer concerns as well as taking orders via phone, email, and walk-in.

Our ideal candidate is a positive team player with superior time management skills. They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner. Are you organized, resourceful and comfortable making decisions? Are you a natural problem-solver who thrives working in a fast-paced work environment? If this sounds like you,

Responsibilities

• Data Entry: accurately process quotes, sales orders and tickets in various systems
• Answer and direct all incoming calls, greet walk-in customers
• Handle inquiries for quotes, orders as well as customer concerns
• Working closely with Account Managers
• Build and maintain customer relationships
• Take payment on cash sales

Qualifications

• Approximately 2 years' experience in customer service and/or sales
• Previous experience working in the traffic control/construction industry is preferred but will take other experience into consideration.
• Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required.
• Strong verbal and written communication skills are required.
• Strong organizational and planning capabilities.
• Self-motivated.
• Strong sense of team and collaboration.
• Excellent interpersonal skills.
• Attention to details and accuracy.
• Ability to maintain composure during busy season with professionalism and efficiency.
• Team player.Use of discretion, confidentiality, and integrity

Why Choose ATS Traffic?

We have always been a family-owned business. When you join ATS, you aren't just a number: people remember your name and treat you like one of the family! You'll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you'd be a great fit at ATS Traffic

We thank all applicants for their interest, however only selected candidates will be contacted.

*By applying to this posting you will receive auto-generated emails to the account provided. Please ensure to check your junk/spam folder as these emails may be re-directed.

Travel Required

No.

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help