Customer Service Professional, Sales

ATS Traffic Ltd.; Mississauga; On-site; CAD 38,000 - 50,000; Full time

Job summary

ATS Traffic Ltd. in Mississauga is seeking a temporary Customer Service Professional to join our Sales team.

This full-time position handles quotes, invoices, and sales orders, serving as the first point of contact for customers via phone, email, and walk-ins. The ideal candidate has about 2 years of customer service or sales experience, strong communication skills, and proficiency with Microsoft Office 365.

Qualifications

• Approximately 2 years’ experience in customer service and/or sales is required.
• Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required.
• Strong verbal and written communication skills are required.
• Previous experience working in the traffic control/construction industry is an asset.

Responsibilities

• Data Entry: accurately processing quotes, sales orders
• Answer and direct all incoming calls, greet walk-in customers
• Handle inquiries for quotes, orders as well as customer concerns
• Build and maintain customer relationships
• Take payment on cash sales

Skills

Customer service

Sales

Communication

Time management

Tools

Microsoft Office 365

Job description

• Travel Required : No

Description

Status: Full-Time, Temporary (63 weeks of coverage for maternity leave)

Reports To: Branch Manager

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

• Do What’s Right
• Our People Matter
• Trust Through Teamwork
• Striving for Excellence

About the Position

ATS Traffic is currently looking for a temporary Customer Service Professional (CSP) to join our Sales team in Mississauga. This is an excellent opportunity for anyone with customer service and/or sales background looking for their first experience working within a professional setting!

This position is the first point of contact for customers looking to acquire equipment from ATS. CSP will handle call quotes, invoices and sales orders alongside customer concerns as well as taking orders via phone, email and walk-in.

Our ideal candidate is a positive team player with superior time management skills. They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner. Are you organized, resourceful and comfortable making decisions? Are you a natural problem-solver who thrives working in a fast-paced work environment?

Responsibilities

• Data Entry: accurately processing quotes, sales orders
• Answer and direct all incoming calls, greet walk-in customers
• Handle inquiries for quotes, orders as well as customer concerns
• Build and maintain customer relationships
• Take payment on cash sales

Qualifications

• Approximately 2 years’ experience in customer service and/or sales is required.
• Previous experience working in the traffic control/construction industry is an asset.
• Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required.
• Strong verbal and written communication skills are required.

Why Choose ATS Traffic?

We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family! You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

Do you have a good attitude? ... If this sounds like you, we think you’d be a great fit at ATS Traffic.

We thank all applicants for their interest, however only selected candidates will be contacted.

*By applying to this posting you will receive auto-generated emails to the account provided. Please ensure to check your junk/spam folder as these emails may be re-directed.

Preferred Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help