Customer Service Professional - Group Benefits

TEKsystems; Halifax; Hybrid; CAD 28,000 - 29,000; Full time

Job summary

TEKsystems in Halifax, NS seeks Customer Service Professionals for a hybrid contract role supporting group benefits members. You will be the first point of contact for plan members, addressing inquiries about benefits, claims, and balances while delivering professional service by phone and email.

The role requires 2+ years of customer service experience, strong communication, empathy, and the ability to navigate multiple systems.

Qualifications

• Minimum 2 years of customer service experience.
• High School Diploma or equivalent required.
• Demonstrated ability to learn new products, systems, and processes.
• Stable work history, preferably with at least 1 year in recent roles.
• Strong computer skills and ability to navigate multiple applications simultaneously.
• Excellent verbal communication and empathetic, professional demeanor.
• Ability to work a hybrid schedule and attend the office three days per week (Tuesday-Thursday).

Responsibilities

• Handle approximately 50 inbound customer calls per day.
• Respond to inquiries regarding group insurance benefits, claims, coverage, and plan balances.
• Investigate and explain claim decisions, including declined or partially paid claims.
• Troubleshoot member account and system-related issues.
• Provide accurate and professional customer service via phone and email.
• Navigate multiple systems to research and resolve inquiries.
• Deliver a positive customer experience while meeting quality standards and service targets.
• Participate in ongoing training and cross-training opportunities.

Skills

Customer service experience

Verbal communication

Empathy

Multitasking

Problem solving

Education

High School Diploma or equivalent

College diploma or university degree

Tools

Salesforce

CRM systems

Job description

• Previous contact centre experience

Work Arrangement: Hybrid (3 days in office)

Hours: 37.5 hours/week

Schedule: Rotating shifts between 9:00 AM - 9:00 PM (Monday-Friday)

Build Your Career with a Leading Financial Services Organization

Are you passionate about helping customers and solving problems? We are seeking Customer Service Professionals to join a dynamic Group Benefits team supporting members with their insurance and benefit plans.

This is an excellent opportunity to gain valuable experience within a respected organization known for its supportive culture, comprehensive training, and strong internal career growth opportunities. Many individuals who begin in this role go on to pursue exciting career paths across the business.

What You'll Be Doing

As a Customer Service Professional, you will serve as the first point of contact for plan members, helping them navigate their group insurance benefits and resolving a variety of inquiries.

Key Responsibilities

• Handle approximately 50 inbound customer calls per day
• Respond to inquiries regarding group insurance benefits, claims, coverage, and plan balances
• Investigate and explain claim decisions, including declined or partially paid claims
• Troubleshoot member account and system-related issues
• Provide accurate and professional customer service via phone and email
• Navigate multiple systems simultaneously to research and resolve inquiries
• Deliver a positive customer experience while meeting quality standards and service targets
• Participate in ongoing training and cross-training opportunities

Required Qualifications

Must-Haves

• Minimum 2 years of customer service experience
• High School Diploma or equivalent
• Demonstrated ability to learn new products, systems, and processes
• Stable work history, preferably with at least 1 year in recent roles
• Strong computer skills and experience navigating multiple applications simultaneously
• Excellent verbal communication skills
• Ability to show empathy while maintaining professionalism and policy adherence
• Ability to work a hybrid schedule and attend the office three days per week (Tuesday-Thursday)

Nice-to-Have Qualifications

• Previous contact centre experience
• Group Benefits or insurance experience
• Salesforce experience
• College diploma or university degree
• Experience working in financial services or banking

Important Requirements

Candidates Must

• Have a private workspace suitable for working from home
• Be able to connect directly to their modem using an Ethernet cable
• Be available to complete the full training schedule
• Successfully complete required pre-employment checks

If you are passionate about customer service, enjoy problem solving, and are looking for an opportunity to grow your career in the insurance and financial services industry, we'd love to hear from you! #PriorityCanada

Job Type & Location

This is a Contract position based out of Halifax, NS.

Pay And Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Halifax,NS.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle‑ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle‑ci puisse être examinée à l’aide d’outils d’IA.