Customer Service Professional

TEKsystems; Halifax; Hybrid; CAD 29,000 - 32,000; Full time

Job summary

TEKsystems in Halifax, NS, is seeking a Customer Service Professional to support members, plan sponsors, and internal stakeholders with inquiries related to group insurance benefits. You will work in a fast-paced, customer-focused environment and strive to deliver an exceptional service experience.

Training is on-site for 4–5 weeks, 9:00 AM to 5:00 PM AST, after which the role becomes hybrid with three days in the office.

Qualifications

• 1+ year of customer service, call centre, contact centre, or customer support experience.
• Experience handling high-volume inbound calls and managing multiple inquiries daily.
• Strong verbal and written communication; able to explain complex information clearly.
• Proven problem-solving skills and ability to navigate multiple systems.
• Excellent attention to detail and commitment to accuracy and compliance.
• Willing to work in a KPI-driven environment with metrics like CSAT, handle time, FCR, and schedule adherence.
• Willing to learn detailed insurance, benefits, or policy information.
• Strong computer skills and ability to navigate several applications quickly.
• Reliable, adaptable, and committed to delivering exceptional service.

Responsibilities

• Handle approximately 50 inbound customer calls per day with a target average call length of 10 minutes or less.
• Respond to customer inquiries regarding group benefits, claims, coverage, eligibility, and plan balances.
• Investigate and explain claim decisions, including declined or partially paid claims.
• Troubleshoot plan member account and system-related issues.
• Provide timely, accurate information through phone and email communication.
• Navigate multiple systems and source documents to resolve customer concerns efficiently.
• Deliver exceptional service while meeting quality and compliance standards.

Skills

Customer service

Call center

Communication

Problem solving

Attention to detail

Adaptability

KPI driven

Insurance knowledge

Computer skills

Job description

Are you passionate about helping customers and solving problems? We are looking for a Customer Service Professional to support members, plan sponsors, and internal stakeholders with inquiries related to group insurance benefits. This role is ideal for someone who enjoys working in a fast-paced, customer-focused environment and is committed to delivering an exceptional service experience.

What You Will Do

• Handle approximately 50 inbound customer calls per day, with a target average call length of 10 minutes or less.
• Respond to customer inquiries regarding group benefits, claims, coverage, eligibility, and plan balances.
• Investigate and explain claim decisions, including declined or partially paid claims.
• Troubleshoot plan member account and system-related issues.
• Provide timely, accurate information through phone and email communication.
• Navigate multiple systems and source documents to resolve customer concerns efficiently.
• Deliver exceptional service while meeting quality and compliance standards.

Must Have

• 1+ year of customer service, call centre, contact centre, or customer support experience.
• Experience handling high-volume inbound calls and managing multiple customer inquiries daily.
• Strong verbal and written communication skills with the ability to explain complex information clearly and professionally.
• Proven problem-solving skills and ability to navigate multiple systems while assisting customers.
• Strong attention to detail and commitment to accuracy, quality, and compliance.
• Ability to work in a KPI-driven environment with metrics such as customer satisfaction, handle time, first-call resolution, and schedule adherence.
• Comfortable learning detailed insurance, benefits, or policy-related information.
• Strong computer skills with the ability to quickly navigate multiple applications and source documents.
• Reliable, adaptable, and committed to providing an exceptional customer experience.

Work Environment And Schedule

Training Period: 100% on-site, 5 days per week for approximately 4-5 weeks (9:00 AM - 5:00 PM AST).

Post-Training: Hybrid work model with 3 days per week in the office (Tuesday, Wednesday, and Thursday).

Schedule: Monday to Friday with shifts scheduled between 9:00 AM and 9:00 PM AST.

Employees receive their work schedule approximately one month in advance.

Job Type & Location

This is a Contract position based out of Halifax, NS.

Pay And Benefits

The pay range for this position is $21.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Halifax,NS.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.

Ordonnance sur légalité des chances de San Francisco:

Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA):

Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.